Remote 1st Line Dynamics 365 BC Support Unlimited Holidays

Infinity Group UK; Greater London; Remote; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Unlimited holiday

Job summary

Infinity Group UK is seeking a D365 Business Central 1st Line Engineer to join their remote MSP team. You will be the first point of contact for BC users, triaging and resolving straightforward issues quickly while capturing essential context for escalations.

In this role you’ll log incidents, communicate progress clearly to customers, and collaborate with second- and third-line specialists. A proactive, customer-focused mindset is essential, with a drive to improve service quality.

Qualifications

• Experience supporting Microsoft Dynamics 365 Business Central.
• Strong triage and communication skills for customer support.
• Ability to log, categorize and prioritize incidents effectively.
• Experience in MSP environments is advantageous.

Responsibilities

• Provide first-line support and triage for Business Central issues.
• Diagnose and resolve issues at first contact where possible.
• Escalate complex problems with context to second/third line.
• Log, categorize and prioritize incidents and service requests.
• Communicate updates to customers throughout the support lifecycle.
• Contribute to the knowledge base and onboarding of new customers.

Skills

First-line support

Customer communication

Troubleshooting

Incident logging

Escalation handling

Tools

Dynamics 365 BC

Job description

Infinity Group UK is seeking a D365 Business Central 1st Line Engineer to join their remote MSP team. You will be the first point of contact for BC users, triaging and resolving straightforward issues quickly while capturing essential context for escalations.

In this role you’ll log incidents, communicate progress clearly to customers, and collaborate with second- and third-line specialists. A proactive, customer-focused mindset is essential, with a drive to improve service quality.