Remote 1st-Line Customer Service Executive

Connect Fibre; United Kingdom; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Private Medical and Dental Cover

Company Pension Contribution

Family Friendly Support Package

Continuous development and long-term"

Job summary

Connect Fibre is seeking a Customer Service Executive to join a fast-growing startup. Will provide first-line support, handle technical and account queries, and contribute to a high standard of customer experience from a home-based role in the UK.

The role emphasises customer-first service, knowledgebase content creation, and collaboration with cross-functional teams to resolve issues efficiently, with a hybrid working model and DBS checks as part of the process.

Qualifications

• Customer-first attitude delivering an exceptional service in every contact.
• Provide 1st line technical, account, sales, and general support via telephone, chat, and email.
• Identify ways to improve service delivery, including creating written and video content for the online knowledgebase.
• Close tickets within agreed service levels, recording activity accurately on internal systems.
• High energy and creativity, with ability to inspire and learn fast.
• Responsive, caring personality with proactive attitude toward work.
• Collaborate with colleagues across different teams to provide timely outcomes.

Responsibilities

• Provide customers with accurate, friendly and valuable support to help them get the most out of our products.
• Assist customers through phone, chat and email channels, ensuring excellent service.

Skills

Customer service

1st line support

Multichannel support

Communication

Time management

Problem solving

Team collaboration

Job description

Connect Fibre is seeking a Customer Service Executive to join a fast-growing startup. Will provide first-line support, handle technical and account queries, and contribute to a high standard of customer experience from a home-based role in the UK.

The role emphasises customer-first service, knowledgebase content creation, and collaboration with cross-functional teams to resolve issues efficiently, with a hybrid working model and DBS checks as part of the process.