Relocation Manager

JAM Recruitment Ltd; Harrow; Hybrid; GBP 36,880 - 52,526; Full time

Job summary

JAM Recruitment Ltd in London Borough of Harrow invites applications for a Relocation Manager to support housing moves connected to regeneration projects. Hybrid working: two days onsite at Harrow, with flexible remote arrangements.

This temporary contract pays £32.45 per hour via umbrella and runs for 3-6 months, offering a challenging role in resident relocation, decanting and engagement. You will lead the full relocation process, act as the main point of contact for tenants and leaseholders,

Qualifications

• Proven experience in housing relocation, decanting, homelessness, regeneration, or housing management.
• Strong knowledge of housing legislation and local authority procedures.
• Excellent communication and negotiation skills, with the ability to work effectively with residents from diverse backgrounds.
• Experience managing complex cases and resolving challenging situations.
• Strong organisational skills and the ability to manage a varied caseload.
• Competence in using housing management systems and Microsoft Office applications.

Responsibilities

• Lead and manage the relocation process for residents affected by regeneration, refurbishment, or redevelopment programmes.
• Act as the primary point of contact for tenants, leaseholders, and stakeholders throughout the relocation journey.
• Deliver high-quality advice and support, ensuring residents understand their housing options and entitlements.
• Coordinate decant programmes and ensure moves are delivered efficiently and sensitively.
• Liaise with housing management, legal teams, contractors, and external partners to achieve successful outcomes.
• Maintain accurate records, monitor progress, and prepare reports for senior management.
• Ensure compliance with relevant housing legislation, council policies, and best practice guidelines.

Skills

Relocation management

Decanting

Homelessness

Housing regeneration

Housing management

Communication

Negotiation

Organisation

Microsoft Office

Tools

Microsoft Office

Job description

A Relocation Manager is required for the London Borough of Harrow’s Housing Services team, based in Harrow with hybrid working (two days onsite). This temporary contract, paying £32.45 per hour via umbrella for three to six months, involves leading resident moves tied to regeneration or refurbishment projects. The role demands expertise in decanting, homelessness, temporary accommodation, or resident engagement. Key duties include managing the full relocation process, acting as the primary contact for tenants and leaseholders, and coordinating complex housing transitions. Strong organisational skills and a proactive approach are essential for supporting residents through significant changes.

Role: Relocation Manager

Location: Hybrid working, 2 days onsite, London Borough of Harrow, Forward Drive, Harrow, HA3 8NT

Payrate: £32.45 per hour (Umbrella) Duration: 3-6 months ongoing

The London Borough of Harrow is seeking an experienced and proactive Relocation Manager to join its Housing Services team on a hybrid working basis. This is an excellent opportunity for a housing professional with experience in relocation, decanting, homelessness, temporary accommodation, or resident engagement to support residents through significant housing moves and regeneration projects.

Key Responsibilities:

• Lead and manage the relocation process for residents affected by regeneration, refurbishment, or redevelopment programmes.
• Act as the primary point of contact for tenants, leaseholders, and stakeholders throughout the relocation journey.
• Deliver high-quality advice and support, ensuring residents understand their housing options and entitlements.
• Coordinate decant programmes and ensure moves are delivered efficiently and sensitively.
• Liaise with housing management, legal teams, contractors, and external partners to achieve successful outcomes.
• Maintain accurate records, monitor progress, and prepare reports for senior management.
• Ensure compliance with relevant housing legislation, council policies, and best practice guidelines.

About You:

• Proven experience in housing relocation, decanting, homelessness, regeneration, or housing management.
• Strong knowledge of housing legislation and local authority procedures.
• Excellent communication and negotiation skills, with the ability to work effectively with residents from diverse backgrounds.
• Experience managing complex cases and resolving challenging situations.
• Strong organisational skills and the ability to manage a varied caseload.
• Competence in using housing management systems and Microsoft Office applications.

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow and Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn.