Homelessness Prevention and Solutions Support Office

JAM Recruitment Ltd; Harrow; On-site; GBP 31,000 - 34,000; Full time

Job summary

Pertemps Recruitment Partnership on behalf of the London Borough of Harrow is seeking a Homelessness Prevention and Solutions Support Officer in Harrow. This temporary, office-based role is 36 hours per week, Monday to Friday, at £16.71 per hour.

The position is full-time and based at Harrow Civic Centre, with contract until March 2027. You will register applicants on housing databases, provide compassionate guidance to residents facing housing difficulties, and support essential prevention

Qualifications

• Experience dealing with the public daily, over the phone and in person, in a customer-focused environment.
• Background in housing is desirable.
• Experience working in an office environment handling multiple tasks daily.
• Ability to write clearly, concisely and accurately.

Responsibilities

• Register new applicants on housing databases and ensure documentation is uploaded and maintained accurately.
• Be the first point of contact for individuals seeking housing advice and direct them to appropriate services.
• Book appointments for Homelessness Prevention and Solutions Officers, arranging visits outside normal hours when required.
• Inform clients promptly if appointments are delayed or cancelled and rearrange at a suitable time.
• Handle challenging situations calmly and provide initial advice on housing or homelessness applications.

Skills

Public customer service

Office experience

Clear writing

Customer-focused environment

Job description

The Homelessness Prevention and Solutions Support Office position, based at Harrow Civic Centre, offers a temporary contract until March 2027, paying £16.71 per hour. Working 36 hours weekly, Monday to Friday, this office-based role with Pertemps on behalf of the London Borough of Harrow involves registering new applicants on housing databases and ensuring records remain accurate. You will provide compassionate guidance to residents facing housing difficulties, supporting the delivery of essential prevention services. Strong organisational abilities and familiarity with administrative processes are key, as is a sensitive approach when handling complex cases. This is a full-time, office-based opportunity for someone experienced in housing support.

Job Title: Homelessness Prevention and Solutions Support Officer

Location: Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT

Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow)

Contract: Temporary - March 2027

Hours: 36 hours per week, Monday to Friday

Work Style: Office Based

Rate: £16.71 per hour

Key Responsibilities

• Register new applicants on the relevant housing databases and ensure all required documentation is uploaded and maintained accurately.
• Act as the first point of telephone contact for individuals seeking housing advice, offering initial guidance and directing them to the appropriate service for further support.
• Book appointments for Homelessness Prevention and Solutions Officers, including arranging visits outside normal office hours when required. Inform clients straight away if an appointment is delayed or cancelled and rearrange at a time that suits them.
• Handle challenging situations calmly, including supporting clients who may be distressed, upset or difficult.
• Manage complaints and provide initial advice to clients about their housing or homelessness applications.

Candidate Profile

• Experience of dealing with the public on a daily basis, both over the phone and face to face, within a customer focused environment.
• Background in Housing
• Experience of working in an office environment, handling a range of different tasks and responsibilities on a daily basis.
• Able to write clearly, accurately and concisely, producing straightforward and easy to understand information.

About us

For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited ''investor in people'' which is reflected across our business in length of service and career progression of our employees.

London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow and Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn