Relocation Manager

JAM Recruitment Ltd; Greater London; Hybrid; GBP 36,880 - 52,526; Full time

Job summary

The London Borough of Harrow is seeking an experienced Relocation Manager to lead housing moves for residents affected by regeneration projects. Based in Harrow, this full-time temporary role offers a hybrid pattern with 2 days onsite and a rate of £32.45 per hour via umbrella.

You will act as the primary contact for tenants and leaseholders, guiding them through decanting and rehousing, coordinating staff and external partners, and ensuring compliance with housing legislation.

Qualifications

• Proven experience in housing relocation, decanting, homelessness, regeneration, or housing management.
• Strong knowledge of housing legislation and local authority procedures.
• Excellent communication and negotiation skills, with the ability to work effectively with residents from diverse backgrounds.
• Experience managing complex cases and resolving challenging situations.
• Strong organisational skills and the ability to manage a varied caseload.
• Competence in using housing management systems and Microsoft Office applications.

Responsibilities

• Lead and manage the relocation process for residents affected by regeneration, refurbishment, or redevelopment programmes.
• Act as the primary point of contact for tenants, leaseholders, and stakeholders throughout the relocation journey.
• Deliver high-quality advice and support, ensuring residents understand their housing options and entitlements.
• Coordinate decant programmes and ensure moves are delivered efficiently and sensitively.
• Liaise with housing management, legal teams, contractors, and external partners to achieve successful outcomes.
• Maintain accurate records, monitor progress, and prepare reports for senior management.
• Ensure compliance with relevant housing legislation, council policies, and best practice guidelines.

Skills

Resident engagement

Homelessness prevention

Temporary accommodation

Housing relocation

Decanting

Housing management

Tools

Microsoft Office

Job description

The Relocation Manager will lead housing moves for residents affected by regeneration and refurbishment programmes across Harrow. Based at the London Borough of Harrow, this full-time temporary role offers a rate of £32.45 per hour via umbrella. Operating on a hybrid pattern, you will be the primary contact for tenants and leaseholders, guiding them through decanting and rehousing processes. Strong skills in resident engagement, homelessness prevention, and temporary accommodation are essential. This position suits a housing professional experienced in managing complex relocations, ensuring smooth transitions for all parties. The contract runs for three to six months, with potential extension.

Role

Relocation Manager

Location

Hybrid working, 2 days onsite, London Borough of Harrow, Forward Drive, Harrow, HA3 8NT

Payrate

£32.45 per hour (Umbrella)

Duration

3-6 months ongoing

The London Borough of Harrow is seeking an experienced and proactive Relocation Manager to join its Housing Services team on a hybrid working basis. This is an excellent opportunity for a housing professional with experience in relocation, decanting, homelessness, temporary accommodation, or resident engagement to support residents through significant housing moves and regeneration projects.

Key Responsibilities

• Lead and manage the relocation process for residents affected by regeneration, refurbishment, or redevelopment programmes.
• Act as the primary point of contact for tenants, leaseholders, and stakeholders throughout the relocation journey.
• Deliver high-quality advice and support, ensuring residents understand their housing options and entitlements.
• Coordinate decant programmes and ensure moves are delivered efficiently and sensitively.
• Liaise with housing management, legal teams, contractors, and external partners to achieve successful outcomes.
• Maintain accurate records, monitor progress, and prepare reports for senior management.
• Ensure compliance with relevant housing legislation, council policies, and best practice guidelines.

About You

• Proven experience in housing relocation, decanting, homelessness, regeneration, or housing management.
• Strong knowledge of housing legislation and local authority procedures.
• Excellent communication and negotiation skills, with the ability to work effectively with residents from diverse backgrounds.
• Experience managing complex cases and resolving challenging situations.
• Strong organisational skills and the ability to manage a varied caseload.
• Competence in using housing management systems and Microsoft Office applications.

About Us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, your data protection rights, can be found by visiting www.cifas.org.uk/fpn