Relief Worker

TN United Kingdom; Haverhill; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading housing association as a Relief Worker, where you'll provide high-quality support to customers in need. Your role will involve assisting with care, promoting dignity, and helping individuals achieve their goals in a safe environment. With a focus on diversity and inclusion, you'll be part of a team that values compassion and teamwork, ensuring the best outcomes for our customers.

Benefits

Investment in learning and personal development

Wide range of benefits

Qualifications

• Experience working with diverse groups.
• Ability to organize tasks and plan effectively.

Responsibilities

• Provide care and support to customers.
• Assist in planning personalized support and move-on plans.
• Support access to employment and education opportunities.

Skills

Compassion

Patience

Empathy

Communication

Teamwork

Job description

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If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside, we recruit based on potential, not just skills and experience, so we encourage you to apply even if you don't meet all the essential criteria listed in the job description.

The difference you will make as a Relief Worker

You will provide a high-quality, customer-oriented service, understanding that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will help maintain and promote the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.

About you

We are looking for someone with:

• Experience working with people from various backgrounds and sectors of society (this could include friends, family, professional experience, children)
• Compassion, patience, and empathy
• Excellent written and verbal communication skills
• Flexibility to cover shifts, sometimes at short notice
• An approachable manner with a positive attitude
• Excellent teamwork skills and flexibility to meet business requirements

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday lives of our customers. For 90 years, we’ve been revitalising neighborhoods and supporting communities by providing homes needed for fulfilling lives.

Our portfolio includes over 75,000 affordable residential and retirement homes across the UK. Our work spans homelessness services, social care, employment support, and retirement living, and we seek the best people to join us.

Working with us, you’ll enjoy:

• Investment in your learning, personal development, and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. Riverside values diversity in all its forms and fosters a workplace where everyone is respected, empowered, and heard. Our commitment to inclusivity is central to our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants declaring a disability. If the minimum role requirements are met, an interview is guaranteed.

Role Profile

We employ Psychologically Informed and Trauma Informed Care principles to support customers in making positive choices, developing new perspectives, and progressing toward independence by:

• Assisting in planning and delivering personalized support and move-on plans
• Understanding risk management and supporting regular reviews of support and risk
• Motivating customers to meet outcomes and develop life skills
• Assisting with day-to-day support and tenancy-related matters
• Supporting access to employment, education, and training opportunities
• Signposting to external support services, such as food banks
• Supporting customers to be ‘tenancy ready’ for successful move-on
• Helping customers achieve financial independence through budgeting and income maximization
• Monitoring healthcare needs and liaising with healthcare professionals
• Empowering self-management of medication following Riverside procedures
• Maintaining accurate records on digital platforms
• Promoting customer involvement and consultation
• Delivering group work sessions

Deliver a support service:

• Managing the referral process for new customers
• Contributing to housing management, including income collection and support
• Maintaining a safe environment and reporting repairs or safety concerns
• Cleaning and preparing customer rooms as needed
• Handling challenging situations sensitively and safely
• Following safeguarding procedures and escalating risks appropriately
• Building local partnerships for holistic support
• Carrying out administrative and operational duties
• Updating financial systems and submitting information returns
• Acting as a point of contact via phone and reception

Other Information

• Flexible working hours may be required
• Use of Lone Worker system when necessary
• Adherence to Riverside’s policies and procedures, including health & safety, safeguarding, GDPR, and cash handling
• Upholding Riverside’s values – “Our Riverside Way”
• Participation in team meetings, supervisions, and training
• Additional duties may be assigned in consultation with your Line Manager

Person specification

• Understanding of barriers faced by vulnerable and diverse groups, including those with complex needs
• Experience working in a team and communicating positively
• Ability to organize tasks and plan effectively
• Empathetic, flexible, resilient, and proactive attitude
• Ability to use initiative and make decisions confidently
• Basic administrative and IT skills, including record keeping
• Personal lived experience of homelessness, mental health issues, or substance misuse