Relief Support Worker (Multiple Posts)

Barnsley Metropolitan Borough Council; Barnsley; On-site; GBP 12,000 - 18,000; Full time

Job summary

Barnsley Council is recruiting a pool of relief Support Workers to cover staff absences at our residential unit for the homeless. The role involves lone working across varied shifts, acting as the first point of contact for the out-of-hours emergency line, and ensuring resident safety and secure site operation.

You will need experience with similar client groups, strong communication skills, and the ability to work independently while maintaining accurate records.

Qualifications

• Experience with a similar client group (homeless/out-of-hours)
• Ability to work on your own initiative and lone working
• Accurate record keeping and good communication

Responsibilities

• Serve as first point of contact for the homeless out-of-hours emergency line
• Ensure safety and security of the residential unit
• Maintain accurate records and documentation
• Support the team across shifts as required

Skills

Customer service

Independent working

Record keeping

Communication skills

Job description

The successful candidate will be required to speak English to an appropriate standard.
The successful candidate will be required to be available outside of services normal working hours as part of a standby rota to respond to out of hours service needs. A standardised standby payment will be made in respect of these duties.
This post requires a Basic Criminal Record Check
Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad.
Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.

About the Post:

Barnsley MBC has a strategic commitment to end Rough Sleeping. Our vision is to provide people with the right accommodation and support to build their resilience and sustain independent living. Building on our successful response to the Governments "Everyone In" policy during the Covid-19 pandemic we are establishing a new team to help us achieve this vision.
The Housing Led Support Team will use evidenced based approaches to provide personalised, trauma informed support to people who are rough sleeping or who are at risk of rough sleeping. Support will be provided at the projects residential base or in the community.
We are looking for people who share our commitment and passion for ending rough sleeping. You will be able to work with people who have a range of needs and behaviours with empathy, patience, and persistence.
We are seeking to recruit a pool of relief Support Workers to cover staff absences, working between six and eleven hour shifts, providing duty cover at our residential unit.

Shift times requiring cover will include:

• 2pm - 10pm, 7 days a week
• 8am - 2.30pm, Saturday and Sunday
• 9.30pm - 8.30 am, 7 days per week

The majority of these shifts are lone working. Enhancements to the hourly rate of pay will vary depending on the times and shifts worked.
You will act as the first point of contact for the homeless out of hours emergency line and ensure the safety of residents and security of the site. You will have experience with a similar customer group, be able to work on your own initiative, and ensure that records are accurately maintained, good all-round communication skills are also essential.

For further information or to discuss the post please contact Amanda Dyson on 07392277768 or Michelle Kaye on 07802720834.

Barnsley Council is passionate about Equal Opportunities and Flexible Working. We're committed to equality and diversity in all aspects of our work and welcome candidates with a broad diversity of talent. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. .

We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities.