Relief Support Worker

Salvation Army Housing Association (saha); Weston-super-Mare; On-site; GBP 21,000 - 25,000; Full time

Job summary

Salvation Army Homes is seeking relief support workers to cover a 24/7 rota across our Graham House service for 16+ residents, offering trauma-informed support and tenancy training in partnership with social care.

You’ll work flexibly to cover sleep-in and weekend shifts, travel to additional sites in North Somerset, and maintain safeguarding and records across multiple databases.

Qualifications

• Relevant experience and passion for supporting young people.
• Trauma-informed approach to care and safeguarding.
• Experience with a variety of software systems.
• Must hold a valid UK driving licence and have access to a car.
• Willingness to travel to other sites in North Somerset.
• Flexibility to cover sleep-in and weekend shifts for a 24/7 rota.
• Willingness to complete SAH core training and induction programme.
• Commitment to ongoing training and development.

Responsibilities

• Ensure compliance with Ofsted standards for supported housing.
• Meet the needs of our young people and provide appropriate support.
• Respond to safeguarding concerns and manage risks to residents.
• Support co-production of service development.
• Keep concise electronic records on databases and systems.

Skills

Youth support experience

Trauma-informed care

Software systems experience

Driving license

Travel to sites

Sleep-in shifts

Training willingness

Values-driven

Job description

Salvation Army Homes

The Role

Our Graham House service is Ofsted registered and provides 24/7 support to 10 young people 16+. We support young people to strive for independence through tenancy training, education and employment in partnership with social care. Our support is tailored to individual needs and risks and our team share a passion for making a difference in young people's life journeys.

Our relief support workers work as part of our wider team to offer trauma informed support to young people from 16-30 across our young people accommodation services in North Somerset.

Working covering gaps in our 24/7 rota created by staff sickness, annual leave and staff shortages as part of a wider service in North Somerset, which includes young parents and Unaccompanied Asylum Seeker Children. Our staff work across all services offering out of hours support to those buildings not staffed 24/7.

What you’ll be doing

• Working with us to ensure we meet Ofsted Standards for our supported housing services
• Working with us to meet the needs of our young people
• Ensuring that all safeguarding concerns are responded to appropriately and actions taken to safeguard our residents and manage risks
• Supporting us in the co production of our service development
• Keeping concise electronic records on a variety of databases and systems.

What you’ll bring

• Relevant experience and passion for supporting young people
• Strong desire to improve the lives of young people
• Experience of a variety of software systems
• Values-driven approach aligned to our mission
• Ability to work flexibly to cover a 24/7 rota as part of our team, in particular sleep in and weekend shifts.
• A current UK driving licence, access to a car and willingness to travel to other sites in North Somerset as required.
• Willingness to complete SAH core training and induction programme within agree timescales
• Willingness to attend continued training both internal and external training and travel to accommodate.

Working Arrangements

Short paragraph to let candidate know the working arrangements for the role:

This role is based within our North Somerset Services and may include overnight sleep-in shift which is paid an hourly sleep-in rate in addition to hourly rate.

The role will include lone working hours.

The role is required to cover relief hours as needed to ensure we have 24/7 staff presence on our 4-week rolling rota.

Closing date: 08 November 2026

About The Company

A registered social landlord andone of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best we can continue to deliver comprehensive, good quality housing services, support and resettlement services to our residents. That’s where you come in.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.