Relief Retail Security Officer

Mitie Group plc.; Stoke-on-Trent; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Paid lunch break

Contracted hours

Annual leave

Pension

Uniform provided

Licence renewal support

Training

Job summary

Mitie Group plc. is seeking a confident Relief Retail Security Officer to maintain a safe, welcoming shop floor atmosphere while protecting customers and colleagues.

You will deter theft, patrol stores and operate CCTV, delivering excellent service and working closely with management. A valid SIA licence (or willingness to train with employer support) and a full driving licence are essential, along with a clean 5-year history for vetting.

Qualifications

• Customer service orientation and a confident, approachable manner on the shop floor.
• SIA licence required (or willingness to complete training with company support).
• Clean 5-year history of employment/education for vetting purposes.
• Full driving licence is necessary.

Responsibilities

• Provide a visible, reassuring presence on the shop floor.
• Deliver outstanding customer service at all times.
• Deterrence of theft, anti-social behaviour and public-order offences.
• Carry out regular store patrols to protect people and stock.
• Operate CCTV to reduce crime and stock loss.
• Work closely with store management teams.
• Support partnerships with Police and local crime networks.
• Utilise Body Worn CCTV to enhance safety onsite.

Skills

Customer service

Professional demeanor

SIA licence

Full driving licence

Job description

We're looking for a confident, approachable Relief Retail Security Officer who can bring energy, professionalism and a calm presence to the shop floor. This is a role where no two days are the same as you'll be helping to protect people, prevent loss and create a safe, positive shopping experience for customers and colleagues alike.

What You'll Be Doing

• Providing a visible, reassuring presence on the shop floor
• Delivering outstanding customer service at all times
• Deterring theft, anti-social behaviour and public order offences
• Carrying out regular store patrols
• Operating CCTV systems to reduce crime and stock loss
• Working closely with store management teams
• Supporting partnerships with Police and local crime networks
• Using Body Worn CCTV to enhance safety for everyone onsite
• A valid SIA licence (or willingness to complete the training - we may be able to support you with this)
• A full 5-year checkable employment or education history (this is essential for vetting)
• A proactive, professional and customer-focused approach
• Full driving Licence

£13.96 per hour + Paid Lunch Break

Looking for a role where you're valued, supported and paid for every minute you're on shift - even your breaks? At Mitie, we recognise the importance of your time, which is why your lunch break is fully paid, meaning you earn more while taking the time you need to recharge., We don't just offer a job - we offer a package that supports you:

• £13.96 per hour + PAID LUNCH BREAK (so you earn more for your time)
• Guaranteed contracted hours, giving you stability, certainty and peace of mind
• Generous annual leave, so you can properly switch off, recharge and enjoy time away from work
• Pension schemes to help you plan and build for your future
• Uniform provided, so you have everything you need to feel confident from day one
• SIA licence renewals support, with the cost of these covered whilst in employment with Mitie (excluding DS&CP license) helping you stay qualified and ready to progress
• Full induction and ongoing training, giving you the knowledge, support and confidence to succeed