Relief Manager

Equals One Ltd; Long Lee; On-site; GBP 25,000 - 30,000; Full time

Job summary

Equals One Ltd is seeking a Relief Manager to lead a busy shop and provide cover for manager absences. You will oversee a small team, ensure exceptional customer service, and maintain high food and shop standards across our Yorkshire and Lancashire locations.

This full‑time role requires a passion for hospitality, a valid UK driving licence, and flexibility to work shifts in a lively café/bakery environment.

Qualifications

• Previous experience in café, bakery or retail food setting.
• Ability to lead and motivate a small team.
• Calm, organised approach with strong attention to detail.
• Full UK driving licence.

Responsibilities

• Provide excellent customer service.
• Lead and motivate the shop team.
• Oversee food hygiene, health and safety, and shop standards.
• Prepare and serve food and drinks.
• Assist with clearing tables and keeping the café clean.
• Handle cashing up and banking.
• Manage stock levels, ordering and deliveries.
• Ensure every customer leaves happy.

Skills

Excellent customer service

Team leadership

Food hygiene

Attention to detail

Organisation

Job description

Relief Manager

Full-time: 4-5 out of 7 days (various hours based on shop opening times)

Salary: OTE CIRCA £27,500, depending on hours worked

Location: Shops in Yorkshire and Lancashire - Full Clean UK Driving Licence essential

Are you a people person who thrives in a busy, friendly environment? Do you love great coffee, good food, and being part of a team that takes real pride in what they do?

We are looking for a Relief Manager to take the lead at our shops and provided cover for Manager absences.

About Us

Our characterful shops, are a place where locals and visitors alike pop in for a friendly chat, a hearty lunch, or something sweet from the counter.It’s a lively, hands-on environment where no two days are ever the same.

From our bakery roots, we’ve grown to include our own coffee shops and bakeries where customers can enjoy our products fresh, in a warm and welcoming setting.

About the Role

As Relief Manager, you will be responsible for the smooth running of the shop you are covering and leading a small, dedicated team. You’ll make sure customers always receive excellent service, the food and drinks are prepared to a high standard, and the shop is a clean, welcoming place to be.

Your duties will include:

• Excellent customer service
• Managing and motivating the shop team
• Overseeing food hygiene, health & safety, and shop standards
• Preparing and serving food and drinks
• Supporting with clearing tables and keeping the café spotless
• Handling cashing up and banking
• Managing stock levels, ordering, and deliveries
• Ensuring every customer leaves happy

About you

You will be someone who naturally takes charge but also leads by example. You’ll be comfortable rolling up your sleeves and getting involved in all aspects of the café from making sandwiches to chatting with regulars.

Ideally, you’ll have:

• Previous experience in a café, bakery, or retail food setting
• Confidence managing and motivating a small team
• A calm, organised approach and great attention to detail
• A passion for great customer service and good food
• Food hygiene knowledge or qualifications (or willingness to train)
• Full Clean UK Driving Licence

This role would suit someone who enjoys variety, takes pride in their work, and wants to help shape a busy, much-loved local shop.