Relief House Manager

TN United Kingdom; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Relief House Manager to provide exceptional customer service and facilitate social events. This flexible role involves front of house management and helping homeowners settle into their new homes. You'll thrive in a dynamic environment where each day brings new challenges, ensuring a safe and pleasant atmosphere for residents. Join a supportive team that values your contributions and offers excellent career progression opportunities in beautiful surroundings.

Benefits

Group Personal Pension

Life Assurance

Medical Screening

Full Induction and Training

Career Progression

Qualifications

• Extensive experience in customer service-oriented roles.
• Excellent communication skills with a proactive attitude.

Responsibilities

• Providing a professional front of house service and welcoming visitors.
• Managing the development’s gardens and grounds efficiently.

Skills

Customer Service

Communication Skills

Problem-Solving

Flexibility

Computer Literacy

Education

First Aid Qualification

Tools

Microsoft Word

Microsoft Outlook

Job description

Social network you want to login/join with:

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone are looking for a Relief House Manager to join the team to cover ad hoc shifts around Hertfordshire and Essex.

Hours: Flexible hours to be agreed with Operations Manager

Hourly rate: £13.37 per hour

Mileage will be paid.

Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression, and working in beautiful surroundings.

About the Role of a Casual House Manager

We are seeking a customer-centric House Manager to exemplify high-quality customer standards. The role includes front of house management, facilities, event coordination, and customer service.

Some duties of the Casual House Manager include:

• Helping Homeowners settle into their new home.
• Providing a professional front of house service and welcoming visitors warmly.
• Being available to offer help, support, and advice to Homeowners.
• Promoting good communication between Homeowners, their families, and our partners and suppliers.
• Managing the development’s gardens and grounds efficiently to ensure a safe, secure, and pleasant environment.
• Handling emergency situations professionally.
• Facilitating social interaction and helping Homeowners enjoy retirement living.

Key competencies for the successful candidate:

• Excellent communication skills with a proactive attitude.
• Extensive experience in customer service-oriented roles.
• A professional approach with high standards.
• Reliability and flexibility to handle out-of-hours calls and emergencies.
• Ability to thrive in a busy, varied role where each day is different.
• Resilience and effective problem-solving skills.
• Basic knowledge of Health and Safety is advantageous.
• Good computer literacy, including Microsoft Word and Outlook.
• Previous or current first aid qualifications are a plus.

As part of McCarthy & Stone Management Service, a successful and expanding national company, you will receive support to help meet your career goals.

Could this role be the perfect job for you?