Relief House Manager

TN United Kingdom; Bognor Regis; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Relief House Manager to deliver exceptional customer service and support to Homeowners. This role involves front-of-house management, event coordination, and ensuring a safe, welcoming environment. With flexible hours and a competitive hourly rate, this position offers the chance to make a meaningful impact in the lives of older people. Join a supportive team in a rewarding career that allows you to thrive in a dynamic and varied role, where every day brings new challenges and opportunities for personal growth.

Benefits

Group Personal Pension

Life Assurance

Medical Screening

Full Induction and Training

Excellent Career Progression

Qualifications

• Extensive experience in a professional customer service-oriented role.
• Excellent communication skills with a positive 'can do' attitude.

Responsibilities

• Helping Homeowners settle into their new homes.
• Providing a professional front-of-house service and welcoming all visitors.

Skills

Customer Service

Communication Skills

Problem-Solving

Flexibility

Computer Literacy

Education

First Aid Qualification

Tools

Microsoft Word

Microsoft Outlook

Job description

Social network you want to login/join with:

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone are looking for a Relief House Manager to join the team to cover ad hoc shifts around Storrington and the West Sussex area of England.

Hours: Flexible hours to be agreed with the Operations Manager

Hourly rate: £13.37 per hour

Mileage will be paid.

Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression, and the opportunity to work in the most beautiful surroundings.

About the Role of a Casual House Manager

We are seeking a customer-centric House Manager to exemplify the high-quality customer standards we are renowned for. A House Manager's role is diverse, encompassing front-of-house management, facilities, event coordination, and customer service.

Some of the duties of a Casual House Manager include:

• Helping Homeowners settle into their new homes.
• Providing a professional front-of-house service and welcoming all visitors in a friendly manner.
• Being available to all Homeowners to offer help, support, and advice as necessary.
• Promoting good communication between Homeowners, their families, and our partners and suppliers who provide support and other services.
• Managing the development’s gardens and grounds efficiently to provide a safe, secure, and well-maintained environment for our Homeowners.
• Dealing with emergency situations professionally as they arise.
• Facilitating social interaction and helping Homeowners enjoy retirement living to the fullest.

The successful candidate will have the following key competencies:

• Excellent communication skills with a positive “can do” attitude.
• Extensive experience in a professional customer service-oriented role.
• A professional approach with high-quality standards.
• Reliability and flexibility to deal with out-of-hours calls and emergencies.
• The ability to thrive in a busy, varied role where every day is different.
• Resilience and effective problem-solving skills.
• An awareness of basic Health and Safety practices is advantageous.
• A good level of computer literacy, including Microsoft Word and Outlook.
• Previous or current first aid qualifications are a plus.

As part of McCarthy & Stone Management Service, a successful and fast-expanding national company, you’ll receive all the support needed to help you meet your career goals.

Why Apply?

McCarthy Stone has been officially recognized as a great place to work! This is a rewarding role and a career to be proud of, where every day you make a positive difference in the lives of older people.

Could this role be the perfect job for you?