Relief Centre Manager - Automotive Service & Repair

HiQ Tyres and Autocare; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

HiQ Tyres & Autocare invites applications for a Relief Centre Manager role, ideal for a dynamic leader looking to excel in the automotive sector. You will oversee a team, drive operational performance, and ensure customer satisfaction, benefitting from career growth and an extensive bonus structure.

Benefits

Uncapped monthly bonus structure

Generous employee discounts

Training courses for EV & Hybrid

Company Sick Pay

Refer a friend scheme

30 days holiday

Ad hoc incentives

Reward Gateway discounts

Qualifications

• Proven experience in managing technical automotive teams in a fast-paced environment.
• Strong leadership skills with the ability to motivate and inspire.
• Solid understanding of KPIs and operational performance management.

Responsibilities

• Lead and motivate a team of automotive technical staff.
• Ensure operational performance meets Company and customer KPIs.
• Develop and deliver strategies that align with the Company's objectives.

Skills

Leadership

Communication

Strategic Thinking

Operational Performance Management

Job description

HiQ Tyres & Autocare has an exciting new opportunity for a Relief Centre Manager to join the team in the West Midlands area.

The role is offered on a full-time permanent basis, Monday – Friday 8:30am – 5:30pm. No Saturday may be required 08.30 to 12.30.

Excellent salary depending on experience.

Relevant hands-on technical experience is a prerequisite. Ideally from a 'Fast-Fit' or similar background.

We are looking for a dynamic and experienced Manager to support a team of automotive technical professionals. If you're passionate about the automotive industry, driving operational excellence, and delivering exceptional customer experiences, this is an exciting opportunity for you!

What you will be doing as a Relief Centre Manager:

• Lead, manage, and motivate a team of automotive technical staff, ensuring they are adequately resourced and skilled to meet Company and customer objectives.
• Foster a high-performance, harmonized culture where achievements are celebrated, and underperformance is effectively managed.
• Ensure that operational performance consistently meets Company and customer KPIs (Key Performance Indicators) and SLAs (Service Level Agreements).
• Oversee stores costs and margins, driving improvements where necessary.
• Maximise profit and turnover through effective resource management and operational excellence.
• Set clear objectives for each department, with planning and execution to ensure targets are met efficiently and effectively.
• Develop and deliver strategies that align with the Company's broader objectives, ensuring business goals are consistently achieved.
• Support the Company in achieving consistently high levels of customer satisfaction and building strong customer relationships.
• Plan and coordinate key merchandising activities, ensuring robust stock management routines are in place.

What you will need:

• Proven experience in managing technical automotive teams in a fast-paced environment.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Solid understanding of operational performance management and KPIs.
• Experience in managing costs, margins, and maximising profitability.
• Strong strategic thinking and project management skills.
• Excellent communication and relationship-building skills with customers and internal stakeholders.
• Ability to plan, execute, and ensure operational efficiency across multiple departments.

Benefits for working with us:

• We treat our employees like family and provide training and career opportunities.
• Uncapped monthly bonus structure.
• Generous employee discounts on all HiQ Group services.
• Training courses for EV & Hybrid, MOT Testing License, and REACT Training.
• Company Sick Pay.
• Refer a friend scheme.
• 30 days holiday inclusive of bank holidays.
• Ad hoc incentives and industry related days out.
• Reward Gateway (Massive discounts on groceries, high street retailers and many more).

HiQ Tyres & Autocare is owned by Goodyear, a well-known and respected brand in the automotive industry. As we continue to expand our retail stores, we offer job security, career progression, and a brand you can be proud to work for.

#HP