Service Writer/Service Advisor – Automotive

Midas; Philadelphia (Philadelphia County); On-site; USD 40,000 - 55,000; Full time

Job summary

Join Midas, a respected name in automotive service, as a Service Writer/Service Advisor. This role emphasizes customer service and communication while you manage the customer experience in a fast-paced environment. Prior automotive sales or repair experience is desired, alongside effective interpersonal skills.

Qualifications

• One year of automotive repair sales or management experience, or customer service experience with automotive knowledge.
• Ability to thrive in a fast-paced environment and juggle multiple projects.
• Effective communication skills with customers and coworkers.

Responsibilities

• Communicate between customers and automotive service technicians.
• Provide high-quality customer service to build loyalty.
• Manage several customer requests and keep them informed.

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Job description

Service Writer/Service Advisor – Automotive

Top priorities for this position are:

1. A positive attitude! Our customers are the most important aspect of our business and providing high-quality customer service is our number one priority.
2. Great customer communication skills with a service mentality. While you don’t need to know everything about cars to succeed, you do know how to ask the right questions and recommend solutions that will build loyal customers and contribute to a successful store.
3. Ability to juggle several projects at a fast pace, keeping customers and team members informed and satisfied throughout the process.

As an Auto Repair Service Advisor / Service Writer, you’ll communicate between customers and our service technician team. Put your customer service skills to work at one of America’s most respected car repair and automobile maintenance companies (Midas, a top international auto repair shop, est. 1956), in one of our locally owned Midas franchise stores.

To be a successful Service Advisor, you’ll need:

• One year of previous automotive repair sales or management experience, or at least one year of automotive repair experience in addition to customer service experience
• Ability to work 40 hours a week (including Saturdays)
• To thrive in a fast-paced environment with multiple priorities
• Effective communication and interpersonal skills with both customers and co-workers
• Clean driving record and ability to maintain a valid driver’s license.