Relief Administrator

McCarthy Stone; Walton-on-Thames; On-site; GBP 18,000 - 21,000; Full time

Job summary

McCarthy Stone in Walton-on-Thames, Surrey, seeks an organised Relief Administrator to support the Edward Place development. The role is hourly paid at £13.84 per hour, with shifts discussed with the Manager, on an 'as and when' basis.

You will welcome visitors, take calls, draft letters, coordinate bookings and provide admin support to the Estates Manager, with training provided and a friendly, professional approach to residents and colleagues.

Qualifications

• Experience in administrative roles or customer service is desirable; training will be provided.

Responsibilities

• Welcoming visitors to the Estate office and providing top service to residents and visitors.
• Managing incoming calls and enquiries with a courteous, professional approach.
• Producing letters and other correspondence where accuracy is key.
• Managing lunch bookings and liaising with the Catering Manager.
• Arranging Domestic Assistance rota in conjunction with the Estates Manager.
• Co-ordinate and distribute the monthly newsletter and update the bulletin board.
• Organising bookings of the Guest Suite and preparing it for next guests.
• Providing administration support to the Estates Manager.
• Maintain a caring, friendly demeanour when assisting residents.

Skills

Visitor reception

Phone handling

Letter drafting

Booking coordination

Customer service

Time management

Communication skills

Tools

Microsoft Office

Job description

McCarthy Stone are seeking an organised, proactive, and service focused Relief Administrator to play a vital role in our Edward Place development in Walton-on-Thames, Surrey.

Hourly rate: £13.84 per hour.

Hours: To cover shifts on an 'as and when' basis, be discussed with the Manager

Administrator Responsibilities

• Welcoming visitors to the Estate office, ensuring the very best service is provided to colleagues, residents, residents' families, and other visitors.
• Managing incoming calls and enquiries.
• Producing letters and other correspondence, where accuracy is key.
• Managing lunch bookings and ensuring these are passed to the Catering Manager.
• Arranging Domestic Assistance Rota in conjunction with Registered Estates Manager.
• Co-ordinate and distribute our newsletter on a monthly basis and update the bulletin board.
• Organising bookings of the Guest Suite and ensuring it is made ready for the next guests.
• Providing administration support to the Estates Manager.
• A caring, friendly, personality who wants to make a difference for our residents.
• Previous experience in an administrative role or supporting customer service is desirable, but not essential. Full training will be provided including induction and ongoing support.
• Ability to be considerate, patient, and professional, especially when in a busy office.
• Clear and confident communication skills and experience of using Microsoft Office.
• Hardworking diligent nature and a good timekeeper.