Relationship Officer

Exceed Outsourcing Limited.; Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

An established industry player is seeking a Relationship Officer to join their dynamic team in Manchester. This role is perfect for those with a passion for customer service and a knack for building relationships. As the main point of contact for contractors, you'll ensure a seamless experience from signup to ongoing support. With a focus on warm leads and a personal touch, this position offers a unique opportunity to make a real difference in the lives of contractors. If you're enthusiastic, proactive, and ready to contribute to a thriving team, this could be the perfect fit for you!

Benefits

Competitive Salary

Commission for New Contractors

Retail Discounts

Qualifications

• Positive and enthusiastic attitude with a passion for customer service.
• Experience in recruitment or customer service is advantageous.

Responsibilities

• Engage with new contractors and provide dedicated support.
• Handle inbound queries and maintain strong contractor relationships.

Skills

Customer Service

Communication Skills

Diligence

Proactivity

Sales Skills

Written English

Job description

Manchester, United Kingdom | Posted on 21/01/2025

Join Exceed Contracting as a Relationship Officer!

Are you an experienced recruitment resourcer looking for a fresh challenge? We're seeking a confident, enthusiastic, and positive individual who excels at communicating with contractors. If this sounds like you, we have the perfect opportunity!

About Us:

Exceed Contracting provides umbrella and payroll services to temps working through recruitment agencies. We're passionate about delivering exceptional service and building strong relationships with our contractors.

Your Role:

As a Relationship Officer, you'll be the main point of contact for a portfolio of contractors. From their initial signup to their ongoing relationship with Exceed, right through to issuing their P45, you'll provide dedicated support and ensure a seamless experience.

Key Responsibilities:

Engaging with New Contractors:

• Contacting potential new temps/contractors referred by our recruitment partners.
  
• Providing sales illustrations and answering pre-sale queries.
  
• Processing applications and verifying right-to-work documentation
  

Supporting Existing Contractors:

• Handling inbound queries via phone, SMS, email, and online chat.
  
• Building and maintaining strong relationships with contractors.
  
• Conducting periodic service reviews and ensuring customer retention.
  

Administrative Tasks:

• Managing general administrative duties to support the team.
  

What You Won't Be Doing:

• Cold calling – all leads are warm!
  
• Working on a dialler system.
  
• Treating customers as just numbers.
  
• Sitting in a bland corporate office – we value the personal touch.
  

Requirements

What We're Looking For:

• A positive and enthusiastic attitude – we love team members who light up the office.
  
• A passion for delivering top-notch customer service.
  
• An engaging phone manner with a clear and friendly voice.
  
• Excellent written English skills – good spelling and grammar are essential!
  
• Diligence and proactivity are key to succeeding in this role.
  
• Experience in an umbrella company or recruitment agency is advantageous, but customer service or B2C sales experience will also be considered.
  
• Right to work full time in the UK is essential.
  

What We Offer:

• A competitive basic salary.
  
• Commission for signing up new contractors.
  
• Access to discounts at thousands of online and high street retailers.
  

Ready to make a difference? Apply now and be part of a team that values your skills and enthusiasm!