Customer Relationship Associate

Exemplar Health Care Group.; Sheffield; On-site; GBP 29,000; Full time

Job summary

Join a forward-thinking provider as a Customer Relationship Associate! In this dynamic role, you will promote services, engage with potential referrers, and contribute to the growth of care homes. You'll work within a motivated team, ensuring occupancy budgets are met while embodying values of integrity and teamwork. This opportunity allows you to make a real difference in the lives of those with complex needs, all while enjoying excellent benefits and career development opportunities. If you have a passion for customer relations and a drive to succeed, this is the role for you!

Benefits

Excellent supervision and peer support

Learning opportunities and career prospects

Retail and lifestyle discounts

Free DBS check

Electric car salary sacrifice scheme

24/7 counselling and support

Blue Light Card eligibility

Qualifications

• Natural charisma and ability to engage with others.
• Strong I.T. skills for managing customer information.
• Excellent organizational skills for multitasking.

Responsibilities

• Promote and communicate service offerings to potential referrers.
• Follow up on marketing activities and generate interest in homes.
• Maintain accurate records of interactions and customer information.

Skills

Communication Skills

Customer Relationship Management

I.T. Skills

Organizational Skills

Resilience

Natural Charisma

Job description

Exemplar Health Care Support Centre, Sheffield

Exemplar Health Care Support Centre, Sheffield

Customer Relationship Associate

Position: Customer Relationship Associate
Location: Minimum 3 days per week in our Sheffield support centre (17 Europa View, Sheffield Business Park, S9 1XH)
Contract type:40 hours per week, predominately Monday to Friday but must be flexible
Rate:£28,672 per annum

This is an exciting opportunity to work for a forward-thinking and growing provider, as our Customer Relationship Associate!

Reporting to the Business Development Manager, you’ll take responsibility for promoting and communicating Exemplar Health Care’s service offering. This will include keeping our existing key contacts up to date with bed vacancies and exploring new contacts within ICB’s, Local Authorities, Clinical Commissioning groups etc.

We have an exciting and ambitious growth plan that aims to greatly expand our existing portfolio of homes over the coming years. We are therefore looking to further enhance our established Business Development/Customer Relationship function with the addition of this new role.

You’ll work as part of a highly motivated, successful, and driven team who are committed to driving the occupancy of our homes while ensuring our values are at the centre of everything we do.

About Exemplar Health Care

Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs.

We have over 50 care homes across England that support adults living withcomplex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.

About the role

As a Customer Relationship Associate with Exemplar Health Care, you’lltake responsibility for the promotion and communication of our service offering within our homes.

The role is varied, but as a general guide your responsibilities will involve the following.

As a Customer Relationship Associate, you’ll:

follow up on targeted marketing activity, generate interest in our homes, qualify leads and potentially schedule follow up appointments for other members of the team

research and identify potential referrers that have service users on their case load who could benefit from our services

initiate outbound calls to possible referrers to introduce Exemplar Health Care and generate interest

clearly and effectively communicate the features, advantages, and benefits of the services our homes offer

schedule appointments or demonstrations for interested referrers to further discuss or visit our services

update and maintain accurate records of interactions, prospects, and customer information

coordinate with the team to ensure a smooth transition of qualified leads and strategic contracts

ensure a continuous pipeline of referrals that will ensure occupancy budgets are achieved

raise Exemplar Health Care’s profile and promote our services with commissioners in ICBs and local authorities that fund the care of adults with complex needs.

Download the job description for a full list of responsibilities.

About you

Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’ll also have:

natural charisma – the ability to come across as genuinely likeable, trustworthy, and interested in what they have to say

resilience – the ability to move straight on with the next call and remain upbeat even after dealing with a difficult contact

I.T. skills – quickly and efficiently accessing records, checking databases and updating files, often whilst talking to a potential customer at the same time

organisation – planning schedules, setting priorities, coordinating with other members of the BD team and coping with multitasking

natural positivity and enjoy engaging with others, as well as working alone.

What we offer

We offer great rewards and perks including:

excellent supervision, peer support, learning opportunities and career prospects

retail and lifestyle discounts

free DBS check

electric car salary sacrifice scheme

24/7 counselling and support

Blue Light Card eligibility.

How to apply

Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

Exemplar Health Care operates over 50 care homes across the UK and is the nation’s leading provider of complex care.

Our commitment to quality is reflected in our homes, where the percentage of 'Good' and 'Outstanding' CQC ratings far exceeds the national average.

Unlike other providers, our staffing levels are based on individual need.This means you’ll have more time to provide truly person-centered care, making a real difference in the lives of those you support.

What's happening at Exemplar Health Care

The people we support have unique needs and stories, but one thing stays the same across all our homes - we empower individuals to achieve personal goals in a safe and supportive environment.

Every new colleague attends an induction to learn about our company and complete mandatory and role-specific training, equipping you with the skills and knowledge to deliver exceptional care.

Whether your goals are in care, nursing, management, quality or support, we provide the confidence, skills and knowledge to help you excel in your role and advance your career, if you wish.

Happy, healthy colleagues mean better care for those we support. We offer a range of initiatives to ensure our colleagues thrive in safe and supportive environments.

From paid RCNi Learning access and NMC PIN payments for nurses to lifestyle and retail discounts for everyone, our rewards ensure your career is as fulfilling as it is rewarding.

From care homes to central support services, everyone plays a vital role. Hear from colleagues across various roles about what it’s like to work with us.