Relationship Manager

Blue Gem Holdings Ltd; Greater London; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

£50K - £55K (OTE £62K - £67K)

Uncapped monthly bonus

25 days holiday + bank holidays

Job summary

Blue Gem Holdings Ltd is seeking a Relationship Manager to lead the central sales team and develop a high-performing group across our London portfolio. You will build trusted broker relationships, own lead-to-viewing conversions, and drive occupancy with targeted campaigns.

You will report to the Commercial Director and manage two Sales Administrators, spending time at London sites with occasional portfolio moves to keep the role varied.

Qualifications

• We are not looking for people from the Serviced Office sector but do want to see a proven track record leading and developing a small team.
• Strong track record hitting individual and team targets.
• Enjoys building relationships face-to-face with brokers and clients.
• Comfortable owning CRM data and producing performance reports for senior leadership.

Responsibilities

• Lead the central sales team, coaching and developing Sales Administrators.
• Build and maintain broker and agent relationships across the portfolio.
• Own lead-to-viewing conversion and drive direct-lead growth.
• Create and deliver sales strategies aligned to targets and opportunities.
• Work with field sales on events and campaigns to strengthen broker relationships.
• Own CRM, drive reporting efficiency for senior leadership.
• Align sales with wider business goals and cross-team collaboration.
• Drive continuous improvement and process efficiency.

Skills

Team leadership

Sales targets

Relationship building

CRM reporting

English fluency

Tools

CRM software

Job description

Come and join Blue Gem as our Relationship Manager

Who are we?

At Blue Gem, we create some of London's most prestigious flexible workspaces, combining exceptional design, outstanding service and prime locations across the capital. With award-winning buildings in Bank, Farringdon, Fenchurch Street, London Bridge, Marble Arch and Mayfair, we have built a reputation for delivering workspace experiences that businesses genuinely want to be part of.

Our award-winning success has been driven by strong relationships, high occupancy levels and a product we're proud of. As we continue to grow, we are looking for people who share our passion for delivering an exceptional experience and building lasting business partnerships.

Purpose of the Role:

This is a key leadership role at a pivotal stage of growth. As the Relationship Manager, you will lead the commercial activity that keeps our buildings full, build trusted broker relationships, develop a high-performing sales team, and drive occupancy across our expanding portfolio. Acting as both a strategic leader and hands-on commercial operator, you will play a central role in the next phase of Blue Gem's growth while building your own leadership career within a business that promotes ambition, ownership, and results. You will report directly to our Commercial Director, with two Sales Administrators reporting to you to coach and develop. You will be based day-to-day at one of our London sites, with occasional moves across the portfolio to keep things varied. This is a leadership seat with room to run.

As the Relationship Manager, you will be:

• Leading the central sales team, coaching and developing the Sales Administrators.
• Building and maintaining broker and agent relationships across the portfolio, holding regular reviews with top brokerages to keep lead flow high.
• Owning lead-to-viewing conversion and driving direct-lead growth.
• Creating and delivering sales strategies aligned to targets and emerging opportunities.
• Working alongside the field sales team on event strategy and targeted campaigns to strengthen broker relationships.
• Owning the CRM, driving efficiency improvements and accurate reporting to senior leadership.
• Aligning sales efforts with wider business goals, working closely across teams.
• Driving a culture of continuous improvement, refining processes for efficiency and effectiveness.

Requirements

What our ideal candidate will have:

• We are not looking for people from the Serviced Office sector but do want to see a proven track record leading and developing a small team.
• Strong track record hitting individual and team targets.
• Enjoys building relationships face-to-face, whether that's a broker lunch or a boardroom meeting.
• Comfortable owning CRM data and producing performance reports for senior leadership.
• Wants to be part of an industry-leading sales team maintaining 97%+ occupancy, and pushing it further as we grow into new sites.
• Excellent written and verbal English.
• Comfortable juggling broker relationships, team coaching and CRM reporting without dropping the ball on any of them.
• Positive Attitude. Positively responsive, we serve attentively, and always with a smile.
• Problem Solving. Genuinely thoughtful, we look at every problem from the client's point of view.
• Above and Beyond. Devoted to delivering, take ownership and responsibility, and are empowered to make decisions.

The wow factor (not required but the stuff we love to see!)

• Marketing or event management experience is a plus, not essential.

Benefits

What we offer

• £50K - £55K (OTE £62K - £67K)
• Bonus is uncapped and paid monthly
• 25 days holiday + bank holidays