Relationship Management Apprentice

NatWest Group; Chelmsford; Hybrid; GBP 26,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their Commercial Mid Market Team as Apprentices. This role offers a unique opportunity to gain hands-on experience while completing an accredited apprenticeship program. You will learn to build sustainable relationships with customers, conduct service reviews, and support Relationship Managers in their strategic initiatives. With a focus on continuous development, this apprenticeship will equip you with essential skills in financial services, problem-solving, and customer engagement. If you are eager to learn and grow within a supportive environment, this is the perfect starting point for your career.

Benefits

Healthcare

Lifestyle Perks

25 Days Holiday

Monthly Retirement Contribution

Flexible Working Options

Qualifications

• Passion for learning and determination to succeed.
• Strong customer focus and innovative mindset.

Responsibilities

• Liaise with customers to build long-term relationships.
• Conduct telephone meetings and support customer contact strategies.

Skills

Communication Skills

Stakeholder Management

Interpersonal Skills

Customer Focus

Problem-Solving Skills

Planning and Organizational Skills

Education

GCSEs in Maths and English

Job description

Join us in October 2025 as an Apprentice in our Commercial & Institutional - Commercial Mid Market Team.

• We'll provide all the technical training you'll need to be successful in your role.
• You'll complete the externally accredited Senior Financial Services Customer Advisor Level 3 apprenticeship programme, which will set you up with excellent career prospects. For more information about the programme, please see our FAQs.
• Our people are the foundation that success is built on, so we're passionate about supporting them. We'll support you in completing your programme, and you'll be part of our growing community of apprentices.
• This job does not meet Skilled Worker visa sponsorship requirements.

We thrive through diversity and value the variety of backgrounds, perspectives, and opinions in the room. If you value this too, there's a place for you with us.

What you will do

As a Relationship Management Apprentice within our Commercial & Institutional - Commercial Mid Market Team, you will:

• Liaise with customers and prospective customers, focusing on building sustainable, long-term relationships, and delivering positive customer outcomes.
• Conduct telephone meetings with customers, including service reviews and fraud/security checks. You may also attend face-to-face meetings occasionally.
• Support the management of customer contact strategies through diary planning and booking appointments for Relationship Managers.
• Provide Relationship Managers with well-researched briefs and information for their customer meetings.
• Contribute to risk management to ensure compliance with the Bank's requirements.
• Learn and understand the process of handling a lending request from start to finish and support its management.

What you'll learn

This apprenticeship is a great starting point or career change. You will receive support through guidance, training, and mentoring. Your line manager will help set goals and create an individual learning plan to help you achieve professional qualifications and technical training.

Your learning journey will include:

• An understanding of how your organization fits within the financial services industry.
• Knowledge of the legal and regulatory framework of financial services and its application to your role.
• Understanding and fulfilling customer needs.
• Developing strong, effective relationships with colleagues.
• Analyzing and solving problems within regulatory guidelines and company policies.
• Continuous growth and development in your role.

The skills you will need

We are looking for individuals with a passion for learning, high determination, motivation, and a drive to succeed. You should have strong communication, stakeholder management, and interpersonal skills to build and maintain relationships at all levels.

Additionally, you will need:

• A strong customer focus.
• An innovative and creative mindset.
• Good problem-solving skills, a proactive and inquisitive attitude, and the ability to challenge and propose solutions.
• An analytical, numerate, and logical skillset with adaptability to change.
• Good planning and organizational skills with effective time management.

Additional information

An Apprenticeship is a development program designed for candidates with little or no qualifications or experience in the subject area. If you have substantial experience or qualifications, you may be overqualified and not meet the criteria. Please review our FAQs to ensure you meet the requirements before applying.

Eligibility

While it is ideal to provide evidence of GCSEs or equivalent in Maths and English at grade A-C or Level 4, it is not mandatory to start. If you haven't achieved these grades, we will support your development during the apprenticeship.

Compensation and benefits

You will receive a competitive salary of £25,020 and benefits including protection, healthcare, lifestyle perks, 25 days of holiday plus bank holidays, and a monthly retirement contribution.

For more details about our benefits, visit our rewards and benefits page.

Our flexible working options, including hybrid working and flexible hours, are designed to help our people thrive.

This role is based in the United Kingdom, and all work must be carried out within the UK.