Apprentice Relationship Management Administrator

The Access Bank UK Ltd; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an Apprentice Relationship Management Administrator to join their dynamic team in London. This role is designed for those eager to develop their professional skills while contributing to a supportive and collaborative work environment. You will play a vital role in enhancing team efficiency by managing documentation, coordinating client interactions, and streamlining workflows. With a focus on personal development, this apprenticeship offers the opportunity for permanent employment upon successful completion. If you are a proactive individual with strong communication skills and a passion for customer service, this is the perfect opportunity for you.

Benefits

Professional Career Development

Team Spirit and Ownership

Supportive Work Environment

Qualifications

• Strong MS Office skills required, particularly in Excel, Word, and Outlook.
• Excellent communication skills, both written and verbal.

Responsibilities

• Provide administrative support to enhance team efficiency and productivity.
• Coordinate client meetings and monitor customer satisfaction surveys.

Skills

Team Player

Professional Client Interaction

Workload Prioritization

MS Office Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

MS Excel

MS Word

MS Outlook

Job description

Join to apply for the Apprentice Relationship Management Administrator role at The Access Bank UK Limited.

The Access Bank UK Ltd is the first Bank in London to be awarded Platinum status by Investors in People (IIP) in 2020, demonstrating our commitment to high performance through good people management and strong company culture. This means there is a focus on a clearly defined set of core values, and the Bank encourages a sense of individual ownership and talent development whilst fostering team spirit and career progression.

• Permanent opportunity upon successful completion of the apprenticeship.
• Access Bank will also offer opportunities for further professional career development for the right candidate.

About The Role

The Relationship Management Administrator enhances team efficiency across the SBU by providing seamless administrative support, managing documentation, coordinating client interactions, and streamlining workflows to drive productivity and service excellence.

Your Day-to-day Responsibilities

• Compile and analyse customer satisfaction surveys, monitoring progress on a monthly basis.
• Coordinate and facilitate in-person customer meetings each month.
• Ensure compliance with Standard Operating Procedure (SOP) reviews.
• Collaborate with the Office Manager to coordinate team travel arrangements and provide necessary updates.
• Monitor and track process improvements within the team to enhance efficiency.
• Provide administrative support to the Head and Deputy Head of Commercial Banking, including managing RMT deadlines.
• Maintain an up-to-date tracker for collateral documentation and renewal processes.
• Oversee the completion and follow-up of yearly anniversary reports.

We Are Looking For Someone With The Following Skills

• A team player is required as the role entails active participation in the team, in addition to being able to work independently.
• Ability to interact professionally with clients.
• Ability to prioritise workload and be self-sufficient.
• Excellent MS Office skills, including Excel, Word, and Outlook.
• Excellent telephone and written communication skills.

Apprenticeships include time away from working for specialist training. You will study to gain professional knowledge and skills.

Off The Job Training For Your Apprenticeship Will Take Place One Day Per Week, In Person At City Gateway's Learner Hub.

Import Building, The Pavilion, 2 Clove Crescent, London. E14 2BE. 9.00am to 6.00pm, Monday to Friday.

Seniority level

• Internship

Employment type

• Full-time

Job function

• Administrative
• Industries: Administrative and Support Services