Apprentice Relationship Management Administrator

The Access Bank UK Limited; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Relationship Management Administrator to enhance team efficiency through seamless administrative support. This role focuses on managing documentation, coordinating client interactions, and streamlining workflows to drive productivity. The ideal candidate will thrive in a collaborative environment, demonstrating strong communication skills and proficiency in MS Office. This position not only offers the chance to contribute to a dynamic team but also includes opportunities for professional development and career progression. If you're ready to make an impact in a supportive and growth-oriented setting, this role is for you.

Benefits

Professional Development Opportunities

Team Spirit and Collaboration

Career Progression

Qualifications

• Strong MS Office skills, particularly in Excel, Word, and Outlook.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide administrative support to enhance team efficiency.
• Compile customer satisfaction surveys and monitor progress.
• Coordinate team travel arrangements and client meetings.

Skills

Team Player

Professional Client Interaction

Workload Prioritization

MS Office Suite

Communication Skills

Tools

MS Excel

MS Word

MS Outlook

Job description

The Access Bank UK Ltd is the first Bank in London to be awarded Platinum status by Investors in People (IIP) in 2020 demonstrating our commitment to high performance through good people management and strong company culture. This means there is a focus on clearly defined set of core values and the Bank encourages a sense of individual ownership and talent development whilst fostering team spirit and career progression.

• Permanent opportunity upon successful completion of the apprenticeship
• Access Bank will also offer opportunities for further professional career development for the right candidate

About the role:

The Relationship Management Administrator enhances team efficiency across the SBU by providing seamless administrative support, managing documentation, coordinating client interactions, and streamlining workflows to drive productivity and service excellence.

Your day-to-day responsibilities:

• Compile and analyse customer satisfaction surveys, monitoring progress on a monthly basis
• Coordinate and facilitate in-person customer meetings each month
• Ensure compliance with Standard Operating Procedure (SOP) reviews
• Collaborate with the Office Manager to coordinate team travel arrangements and provide necessary updates
• Monitor and track process improvements within the team to enhance efficiency
• Provide administrative support to the Head and Deputy Head of Commercial Banking, including managing RMT deadlines
• Maintain an up-to-date tracker for collateral documentation and renewal processes
• Oversee the completion and follow-up of yearly anniversary reports

We are looking for someone with the following skills:

• A team player is required as the role entails active participation in the team, in addition to being able to work independently
• Ability to interact professionally with clients
• Ability to prioritise workload and be self-sufficient
• Excellent MS Office, including Excel, Word and Outlook skills
• Excellent telephone and written communication skills

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Off the job training for your apprenticeship will take place one day per week, in person at City Gateway's Learner Hub:

Import Building
The Pavilion,
2 Clove Crescent,
London. E14 2BE.

9.00am to 6.00pm, Monday to Friday.