Relationship Case Manager

Powertutors; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A dedicated educational support organization in Redhill is seeking a Relationship Case Manager to ensure the best matches between students and tutors. This role requires a proactive individual who can effectively manage relationships and solve problems creatively. If you enjoy making a difference and thrive in a dynamic environment, consider applying. This position offers a supportive work culture and various benefits including gym membership and health plans.

Benefits

Quarterly bonus

Yearly bonus

Casual dress

Company pension

Free parking

Health & wellbeing programme

On-site parking

Gym membership

Qualifications

• 3 years of sales experience preferred.
• Energy, empathy, and drive are essential.

Responsibilities

• Manage the full journey from referral to tuition.
• Find the right tutor match for each student.
• Communicate clearly with families, tutors, and local authorities.
• Solve problems calmly and proactively.
• Work closely with different departments to ensure smooth sessions.
• Identify opportunities for improvement.

Skills

Proactive and confident

Good with people

Calm under pressure

Motivated by purpose

Creative problem-solving

Education

Bachelor's degree

Job description

Relationship Case Manager

Location: Redhill (4 days in office, Thursdays from home)
Perks: Gym membership, health plan, and the opportunity to make a genuine difference

Make things happen for young people who need it most

We re looking for someone who s switched on, full of energy, and ready to take ownership. As a Relationship Case Manager at Powertutors, you ll be trusted to run with things, make smart decisions quickly, and build real relationships along the way.

You ll play a key role in matching students with the right tutors especially students who haven t had the easiest time in school. It s a role that requires care, curiosity and confidence. The families we support need someone who listens. Our tutors need someone they can trust. And our team needs someone who doesn t wait to be told what to do.

What you ll be doing

You ll manage the full journey from referral to tuition. That includes:

• Getting to know each student s situation and what kind of tutor will work best
• Using initiative and creativity to find the right match, especially when there s no obvious answer
• Keeping families, tutors and local authorities in the loop clearly, quickly and with care
• Solving problems calmly and proactively when things change (they often do)
• Working closely with recruitment, education and finance to make sure sessions start and run smoothly
• Spotting opportunities to improve how we work, grow relationships or expand impact

Who we re looking for

You ll thrive in this role if you re:

• Proactive and confident taking ownership
• Friendly, energetic and good with people
• Someone who stays calm under pressure
• Happy juggling lots of moving parts
• Motivated by purpose as much as performance
• Creative in how you solve problems and get results

You don t need to have worked in education, but you do need to bring energy, empathy, and drive. If you enjoy connecting the dots, keeping things moving, and making a real difference along the way you ll fit in well here.

Additional pay:

• Quarterly bonus
• Yearly bonus

Benefits:

• Casual dress
• Company pension
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday

Education:

• Bachelor's (preferred)

Experience:

• sales: 3 years (preferred)