Reinsurance Client Success Advocate

Lockton; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Lockton Re is seeking a Reinsurance Client Services Advocate to support an expanding Treaty and Facultative portfolio. The role covers technical processing, excess of loss claims and IBA functions, working with brokers, clients and reinsurers to deliver precise, timely service.

The ideal candidate has relevant reinsurance experience, familiarity with Lloyd’s and/or company markets, and experience using Salesforce or OpenTWINS. Strong prioritisation and communication skills are essential.

Qualifications

• Relevant reinsurance experience in a client services, technical processing or claims role.
• Practical knowledge of IMR, CLASS, ECF and LORS.

Responsibilities

• Manage multi-disciplined technical processing across premiums, proportional business, excess of loss claims, binders and facultative reinsurance.
• Negotiate claims and support audits and direct claims activity.
• Support client accounts and contribute to retention of business.

Skills

Client service

Technical processing

Communication

Time management

Relationship building

Tools

Salesforce

OpenTWINS

IMR

CLASS

ECF

LORS

Job description

Lockton Re is seeking a Reinsurance Client Services Advocate to support an expanding Treaty and Facultative portfolio. The role covers technical processing, excess of loss claims and IBA functions, working with brokers, clients and reinsurers to deliver precise, timely service.

The ideal candidate has relevant reinsurance experience, familiarity with Lloyd’s and/or company markets, and experience using Salesforce or OpenTWINS. Strong prioritisation and communication skills are essential.