Reinstatement Scheduler

Doocey Group; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Doocey Group in Birmingham is looking for a Reinstatement Scheduler to oversee reinstatement activities and manage workloads efficiently. The ideal candidate will coordinate tasks, support operational delivery, and maintain high standards while working under pressure.

Candidates should possess strong organisational, communication, and IT skills with a solid understanding of reinstatement practices. The company values a diverse workforce and offers a supportive work environment.

Qualifications

• Demonstrable knowledge of reinstatement practices.
• Ability to interpret site information and schedules.
• Strong administrative and reporting skills.

Responsibilities

• Coordinate reinstatement activities.
• Manage live job updates and workloads.
• Ensure teams have sufficient work schedules.

Skills

Reinstatement practices knowledge

Administrative skills

Reporting skills

IT skills (Microsoft Office)

Scheduling or job management systems

Education

GCSEs Grade 4-9 in Maths and English

Job description

Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.

Location

Birmingham

Our Company

Doocey Group is a family‑run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast‑paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you’re looking to join a business that values hard work, loyalty and ambition, you’ll feel right at home here.

The Role

The Reinstatement Scheduler is responsible for coordinating reinstatement activities, planning workloads, managing live job updates and ensuring field teams have clear direction and sufficient work schedules. The Reinstatement Scheduler plays a key role in maximising productivity, maintaining accurate records, supporting operational delivery and ensuring customer and client expectations are met. The role requires confidence working under pressure, prioritising changing workloads and communicating effectively with both site teams and internal stakeholders.

Responsibilities

• Monitor overnight overruns and ensure issues are managed appropriately
• Review, update and maintain operational reports including Works Open and Stops reports
• Coordinate and distribute barrier lists and loadout requests to field teams
• Brief operational teams on daily priorities and key expectations
• Attend daily operational calls and provide scheduling updates
• Respond to emails, calls and internal queries in a timely manner
• Track live progress of teams and identify emerging issues
• Prepare and organise jobs ready for backfill or reinstatement
• Print and process relevant operational documentation including RIFs and same-day requests
• Plant next‑day workloads and notice end dates
• Review complaints logs and prioritise jobs ready for reinstatement
• Update systems with accurate statuses, comments and progress notes
• Ensure teams have sufficient forward workload to maximise efficiency
• Arrange additional internal or external resources where required
• Reassign reissues works based on location, materials and productivity
• Liaise with barrier teams regarding clearance and delays
• Carry out end‑of‑day checks to ensure the following day is fully planned

Personal Qualities

• Highly organised with strong attention to detail
• Calm under pressure and able to manage changing priorities
• Strong communicator with a confident and professional manner
• Proactive and solution‑focused approach
• Reliable with a strong work ethic
• Team player who can build positive working relationships
• Flexible mindset and willingness to support operational demands

Technical Skills & Experience

• Demonstrable knowledge of reinstatement practices including confidence in specifying appropriate reinstatement methods, materials and layering requirements
• Ability to interpret site information and schedules to make informed decisions that support operational teams with accurate technical guidance
• Able to liaise effectively with operational teams and supervisors, providing trusted technical input on reinstatement requirements and solutions
• Strong administrative and reporting skills
• Good IT skills including Microsoft Office packages
• Experience using scheduling or job management systems is advantageous

Qualifications & Training

• GCSEs Grade 4-9 (or equivalent) in Maths and English

Additional Information

Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics.

Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.

By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.