Reinstatement Supervisor

Lanes Group; Hinckley; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Pension

Death in service

Employee assistance programme

Car Allowance / Company car

Job summary

A leading utilities provider is looking for a Reinstatement Manager in Hinckley to oversee the reinstatement teams and ensure exceptional customer service. This position requires strong leadership and organizational skills, previous supervisory experience in the Waste Water Industry, and a full UK driving license. The role involves managing resources effectively and coaching staff to achieve their potential while meeting client objectives. This is a full-time opportunity with a salary of £38,000 - £42,000.

Qualifications

• Previous experience of supervision within the Waste Water Industry is essential.
• Full UK driving license is required.
• Strong leadership qualities with ability to motivate teams.

Responsibilities

• Operational responsibility for the reinstatement teams and their activities.
• Organise labour cost-effectively, including recruitment and absence management.
• Assist in coaching and developing staff to reach their potential.

Skills

Supervision experience in Waste Water Industry

Excellent organizational skills

Exceptional customer service skills

Leadership qualities

Proactive problem-solving skills

Time management skills

Job description

We are currently recruiting for Reinstatement Manager to join our team, delivering exceptional customer service and innovative operational solutions across the East Midlands. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their objectives.

About The Role

Location: Leicester
Salary: £38,000 - £42,000
Working hours: 47.5 hours per week, with a weekend rotation approximately every 7 weeks.

What We Offer

• Pension
• Death in service
• Employee assistance programme
• Car Allowance / Company car

As a Reinstatement Supervisor, you will be working to meet the needs of the client’s SLA’s in the most productive and cost-effective manner. You will be helping to provide technical expertise, experience, and work within a team to deliver a first-class service to our customers.

Key Responsibilities

• You will have operational responsibility for the reinstatement teams and their in-day activities.
• Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages, and absence management.
• You will manage all other resources e.g., sub-contractors, materials, and plant.
• Assist with carrying out team briefings with teams, on a monthly basis.
• Assisting in coaching and developing staff to reach their potential. Ensure a fair and consistent culture with the teams.
• You will help to assist the defect programme and ensure that KPIs are met and client meetings and council meetings are attended.
• Assist in carrying out documented audits, checking quality of the work and coaching teams/individuals to ensure the right behaviours are always exhibited.
• Liaise with the Support Services and Streetworks Team to ensure that FPN and Section74 liabilities are managed
• You will be required to assist the reinstatements manager by being a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur.
• Covering all aspects of reinstatements, including black top and white top.

About You

We are looking for individuals who:

• Possess previous experience of supervision within the Waste Water Industry
• Hold a full UK driving license
• This role is about managing people, so previous managerial experience is essential. We aspire to get the best out of all our employees & you will be key to this!
• Excellent organisational skills, capable of managing multiple tasks.
• Exceptional customer service skills.
• Have excellent time management skills, with ability to deliver tasks to deadline
• Strong leadership qualities with the ability to motivate and guide teams towards achieving targets.
• A proactive approach to problem-solving with a focus on achieving results.
• Proven experience in a previous Supervisor Role within the Utilities Sector – preferably in the Drainage Industr

In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well‑being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

We are an equal opportunities employer and welcome applications from under-represented members of the community

Strictly no agencies please