Reinstatement Agent

Go Traffic Management Limited; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

Network Plus is seeking a Reinstatement Agent to supervise reinstatement teams across our contract with United Utilities. Based in Worsley, you will oversee on-site operations for highways, building sites and private land, ensuring high standards and safety.

You will coordinate scheduling, manage resources, and provide technical expertise. NRASWA qualification and Civils experience are preferred; a full clean driving license and computer literacy are required.

Qualifications

• Experience in the Utilities or civils sectors relevant to reinstatement work.
• NRASWA qualification or equivalent preferred.
• Full and clean driving licence and good health and safety awareness.

Responsibilities

• Oversee reinstatement teams and in-day activities on site.
• Organise labour cost-effectively, including recruitment and absence management.
• Coach staff to achieve high quality, first-time reinstatement standards.
• Manage programmes, KPIs, and liaison with internal/external stakeholders.
• Ensure compliance with safety regulations and on-site health and safety inspections.

Skills

Utilities industry knowledge

Civils experience

Health & safety awareness

Computer literacy

Full driving licence

Education

NRASWA qualification

Tools

Modular+ smartphone system

Client Computer system

Job description

Reinstatement Agent

Department: United Utilities

Employment Type: Full Time

Location: Worsley

Compensation: £30,000 - £45,000 / year

Description

As a Reinstatement Agent you will be responsible for supervising reinstatement teams across our contract. Previous experience with tarmac, Modular & Rigid surfaces work would be an advantage. We are looking for individual who take pride in their work to get it right first time to the highest standard of quality.

Your team’s tasks will be undertaken on public highways, building sites and private residential land, and must be undertaken in a safe and responsible manner. You will be working to meet the needs of the client in the most cost-effective manner. You will provide technical expertise, experience and work within a team to deliver a first-class service to our customers.

You will be able to engineer solutions on site and focus your teams on completing work right first time.

You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company’s work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems.

This role could be an excellent development opportunity for someone looking to take the next step in their career. We’re happy to provide training and support for the right person who has the right attitude and transferable experience.

Key Responsibilities

We are looking for someone to:

• Have operational responsibility for the reinstatement teams and their in-day activities
• Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages and absence management
• Coach and develop staff to reach their potential; ensuring a fair and consistent culture with the teams
• Help manage the frame and cover programme and ensure KPIs are met
• Help manage the defect programme and ensure that KPIs are met and Highway Meetings are attended
• Have knowledge and experience of Reinstatement for Utilities
• Maintain a customer focus
• Use Modular+ (smartphone system) & Client Computer system to deliver all feedback for commercial and reinstatement feedback
• Liaise with the Support Services and Street works Team to ensure that FPN and Section74 liabilities are managed and focus on a right first-time attitude Understanding and complying with regulations including NRSWA
• Complete Team Inspections, to ensure a high level of Compliance with a real focus on quality and first-time reinstatement
• Be a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur

Skills, Knowledge & Expertise

• A good understanding and experience of the Utilities industry
• Previous experience working on Civils related projects
• NRASWA qualification
• Full and clean driving license
• Good awareness of health and safety
• Computer literate and familiar with basic software packages

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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