Rehousing Officer

Huntress; Rochester; Hybrid; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Hybrid working arrangement

Local authority experience

Job summary

Huntress is seeking a Rehousing Officer in Medway on a hybrid 3-month temporary contract with the local authority in Kent. The role involves managing housing needs for residents in temporary accommodation and coordinating inspections, maintenance and tenancy support to help residents move into permanent housing.

The successful candidate will have strong people skills, experience in housing, tenancy or customer support, and an empathetic customer-focused approach.

Qualifications

• Experience in housing management, homelessness services, or tenancy support is essential.
• Strong communication and problem-solving skills are required.
• Good organisational abilities and a customer-focused approach are important.

Responsibilities

• Manage day-to-day housing needs for residents in temporary accommodation.
• Coordinate property inspections, maintenance and repairs for safety and compliance.
• Support residents with advice to sustain accommodation and move to permanent housing.
• Liaise with contractors, maintenance teams and internal departments to resolve tenancy issues promptly.
• Respond to tenancy-related concerns, including complaints and antisocial behaviour, professionally.
• Maintain accurate case notes, tenancy records and reports.
• Collaborate with partner agencies to support vulnerable residents and promote safeguarding.

Skills

Housing management

Communication

Organisation

Empathy

Housing law knowledge

Job description

Rehousing Officer

Location: Medway (Hybrid)

Contract: 3 month temporary contract - possibility of extension

Pay: £18-£19.50 an hour

We're working with a local authority in Kent looking for an experienced Rehousing Officer to join their housing team. This is an excellent opportunity for someone with strong people skills and a background in housing, tenancy or customer support to make a real difference in the community.

Key Responsibilities

• Manage day-to-day housing needs for residents living in temporary accommodation.
• Coordinate property inspections, maintenance and repairs to ensure homes are safe and compliant.
• Support residents with advice and guidance to help them sustain their accommodation and move into permanent housing.
• Liaise with contractors, maintenance teams and internal departments to resolve property or tenancy issues quickly.
• Respond to tenancy-related concerns, including complaints and anti-social behaviour, in a fair and professional way.
• Maintain accurate case notes, tenancy records and reports.
• Work collaboratively with partner agencies, such as social services and the police, to support vulnerable residents and promote safeguarding.

What We're Looking For

• Previous experience in housing management, homelessness services, or tenancy support (essential).
• Excellent communication and problem-solving skills.
• Strong organisational skills and the ability to manage a busy caseload.
• Empathetic and customer-focused approach.
• Good working knowledge of housing law and homelessness legislation (desirable).

Why Apply

• Hybrid working arrangement (office and home-based).
• Supportive team environment.
• Opportunity to gain valuable local authority experience and develop your career in housing services.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.