Rehousing Officer

Huntress - Maidstone; Rochester; Hybrid; GBP 25,000 - 26,000; Part time

Benefits offered by this job

Hybrid working

Job summary

Local Authority Kent is seeking a Rehousing Officer to join the housing team on a hybrid basis in the Medway area. The role is a 3-month temporary contract with the potential for extension and offers an hourly pay of £18–£19.50.

The post focuses on managing housing needs for residents in temporary accommodation, coordinating inspections, and supporting clients to secure long-term housing. A strong background in housing, tenancy support, or customer service is essential.

Qualifications

• Experience in housing management, homelessness services, or tenancy support is essential.
• Excellent communication and problem-solving skills are required.
• Strong organisational skills to manage a busy caseload.
• Empathetic and customer-focused approach.
• Knowledge of housing law and homelessness legislation is desirable.

Responsibilities

• Manage day-to-day housing needs for residents in temporary accommodation.
• Coordinate property inspections, maintenance and repairs to ensure safety and compliance.
• Support residents with advice to sustain accommodation and move to permanent housing.
• Liaise with contractors, maintenance teams and internal departments to resolve issues quickly.
• Respond to tenancy-related concerns, including complaints and anti-social behaviour, professionally.
• Maintain accurate case notes, tenancy records and reports.
• Collaborate with partner agencies to support vulnerable residents and safeguarding.

Skills

Housing management

Communication

Problem solving

Organisational skills

Empathy

Job description

Rehousing Officer

Location: Medway (Hybrid)

Contract: 3 month temporary contract - possibility of extension

Pay: £18-£19.50 an hour

We're working with a local authority in Kent looking for an experienced Rehousing Officer to join their housing team. This is an excellent opportunity for someone with strong people skills and a background in housing, tenancy or customer support to make a real difference in the community.

Key Responsibilities:

• Manage day-to-day housing needs for residents living in temporary accommodation.
• Coordinate property inspections, maintenance and repairs to ensure homes are safe and compliant.
• Support residents with advice and guidance to help them sustain their accommodation and move into permanent housing.
• Liaise with contractors, maintenance teams and internal departments to resolve property or tenancy issues quickly.
• Respond to tenancy-related concerns, including complaints and anti-social behaviour, in a fair and professional way.
• Maintain accurate case notes, tenancy records and reports.
• Work collaboratively with partner agencies, such as social services and the police, to support vulnerable residents and promote safeguarding.

What We're Looking For:

• Previous experience in housing management, homelessness services, or tenancy support (essential).
• Excellent communication and problem-solving skills.
• Strong organisational skills and the ability to manage a busy caseload.
• Empathetic and customer-focused approach.
• Good working knowledge of housing law and homelessness legislation (desirable).

Why Apply:

• Hybrid working arrangement (office and home-based).
• Supportive team environment.
• Opportunity to gain valuable local authority experience and develop your career in housing services.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK