Regulatory Team Manager: Paralegal Delivery Lead

Capsticks LLP; Leeds; On-site; GBP 45,000 - 65,000; Full time

Job summary

Capsticks LLP is seeking an operationally focused Team Manager to lead the delivery of our fitness to practise work for a major regulatory client. You will oversee a paralegal team, manage performance, and work closely with fee earners to ensure high quality, timely case delivery.

You will provide hands-on operational support to the Client Account Lead, producing management information, forecasting and client reporting.

Qualifications

• Experience managing a paralegal or professional services team.
• Strong operational judgement and ability to manage competing priorities.
• Proven capability in building effective relationships with fee earners, clients and stakeholders.

Responsibilities

• Provide effective line management to the paralegal team, supporting performance, engagement, development and wellbeing.
• Oversee daily workload allocation and capacity planning to ensure timely delivery within agreed timeframes.
• Monitor delivery against targets, identify risks and intervene to maintain quality.
• Support escalation of complex queries with input from subject matter experts.
• Lead onboarding, training and mentoring to build team capability and resilience.
• Contribute to development and maintenance of operational processes and procedures.
• Promote consistent ways of working and continuous improvement across the team.
• Champion IT development projects to improve delivery, work allocation and case progression.
• Act as trusted operational adviser to the CAL and support delivery against client expectations.
• Produce and interpret operational, financial and performance data for reporting.
• Coordinate with Data and Finance teams for accurate forecasting and reporting.

Skills

People management

Client relationship management

Operational delivery

Stakeholder engagement

Performance management

Commercial awareness

Job description

Capsticks LLP is seeking an operationally focused Team Manager to lead the delivery of our fitness to practise work for a major regulatory client. You will oversee a paralegal team, manage performance, and work closely with fee earners to ensure high quality, timely case delivery.

You will provide hands-on operational support to the Client Account Lead, producing management information, forecasting and client reporting.