Regulatory Compliance Associate - FCA & QA Focus

Zuno; Leeds; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Annual leave

Private medical cover

Death in service

Maternity pay

Paternity pay

Pension

Training & development

Social events

Job summary

Zuno in Leeds is seeking a Compliance Associate to help ensure our regulated services, customer journeys and partnerships operate in the right way, with opportunities to grow across compliance, governance and risk.

You’ll work with teams across Zuno and external partners to monitor compliance, support Consumer Duty, conduct risk and customer outcomes, review interactions, and produce reports and dashboards to track quality and risk.

Qualifications

• Experience in an FCA-regulated environment.
• Understanding of Consumer Duty and conduct risk.
• Experience in compliance, QA, governance, risk or operational processes.

Responsibilities

• Monitoring compliance across regulated sales and customer journeys.
• Supporting Consumer Duty, conduct risk, complaints and customer outcomes.
• Reviewing customer interactions as part of our Quality Assurance process.
• Supporting governance meetings, audits, reviews and regulatory requests.
• Producing reports and dashboards to track compliance, quality and risk.
• Identifying improvements to processes and customer journeys.
• Working with teams to provide feedback, support and challenge where needed.

Skills

FCA-regulated experience

Attention to detail

Organised

Strong communication

Job description

Zuno in Leeds is seeking a Compliance Associate to help ensure our regulated services, customer journeys and partnerships operate in the right way, with opportunities to grow across compliance, governance and risk.

You’ll work with teams across Zuno and external partners to monitor compliance, support Consumer Duty, conduct risk and customer outcomes, review interactions, and produce reports and dashboards to track quality and risk.