Compliance Associate

Zuno

Leeds

On-site

GBP 35,000 - 45,000

Full time

34 hours ago

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Benefits offered by this job

Annual leave

Private medical cover

Death in service

Maternity pay

Paternity pay

Pension

Training & development

Social events

Job summary

Zuno in Leeds is seeking a Compliance Associate to help ensure our regulated services, customer journeys and partnerships operate in the right way, with opportunities to grow across compliance, governance and risk.

You’ll work with teams across Zuno and external partners to monitor compliance, support Consumer Duty, conduct risk and customer outcomes, review interactions, and produce reports and dashboards to track quality and risk.

Qualifications

Experience in an FCA-regulated environment.
Understanding of Consumer Duty and conduct risk.
Experience in compliance, QA, governance, risk or operational processes.

Responsibilities

Monitoring compliance across regulated sales and customer journeys.
Supporting Consumer Duty, conduct risk, complaints and customer outcomes.
Reviewing customer interactions as part of our Quality Assurance process.
Supporting governance meetings, audits, reviews and regulatory requests.
Producing reports and dashboards to track compliance, quality and risk.
Identifying improvements to processes and customer journeys.
Working with teams to provide feedback, support and challenge where needed.

Skills

FCA-regulated experience

Attention to detail

Organised

Strong communication

Job description

Leeds | Full TimeWe’re looking for a Compliance Associate to join Zuno and help make sure our regulated services, customer journeys and partnerships operate in the right way. This is a great opportunity for someone with some FCA-regulated experience who wants to develop their career across compliance, governance and risk.

What You’ll Be Doing

You’ll work with teams across Zuno and our external partners to help keep compliance at the heart of how we operate.

You’ll Be Involved In

Monitoring compliance across regulated sales and customer journeys.
Supporting Consumer Duty, conduct risk, complaints and customer outcomes.
Reviewing customer interactions as part of our Quality Assurance process.
Supporting governance meetings, audits, reviews and regulatory requests.
Producing reports and dashboards to track compliance, quality and risk.
Identifying improvements to processes and customer journeys.
Working with teams to provide feedback, support and challenge where needed.

What We’re Looking For

We’re looking for someone who is curious, organised and keen to learn. You don't need to know everything already, we want someone who is comfortable asking questions, taking ownership and getting stuck in.

Ideally, You’ll Have

Experience in an FCA-regulated environment.
An understanding of Consumer Duty, conduct risk and customer outcomes.
Experience in compliance, QA, governance, risk or operational processes.
Strong attention to detail and communication skills.
The ability to interpret guidance and turn it into practical actions.

Why Zuno?

This isn't about ticking boxes. You’ll have the opportunity to help shape how compliance works at Zuno, work closely with different teams and partners, and make a real impact on our processes and customer journeys. We’re growing quickly, so there’s plenty to get involved with and lots of opportunity to learn and progress.

About Zuno

Zuno is a rapidly growing installation and technology business, backed by Brookfield and part of the HomeServe Group. We work with major partners including E.ON, EDF Energy, Worcester Bosch, B&Q and Tesla. We’re building technology and services that make the installation journey better for both customers and engineers.

If you enjoy ownership, variety and making things better, we’d love to hear from you!

Benefits