Regulatory Complaints Investigator

Ergo UK Specialty Limited; Birmingham; Hybrid; GBP 25.000 - 35.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Life insurance

Private medical and dental cover

Volunteering days

Zusammenfassung

ERGO UK Specialty Limited seeks a diligent complaints handling administrator to support regulatory compliance and customer-centric processes. You will manage workloads, investigate requests, and respond accurately while adhering to standards and policies.

Join a role that emphasises integrity, due care, and proactive problem solving in a regulated environment. You will contribute to maintaining fair treatment of customers, supporting training, and reporting to regulators where required, within a

Qualifikationen

• Team player with flexibility and empathy
• Delivery-focused, meets deadlines with a can-do approach
• Awareness of regulatory environment and compliance requirements
• Shows initiative and suggests improvements while challenging the status quo
• Operates transparently, raises issues promptly

Aufgaben

• Plan and prioritise workloads against service standards
• Investigate and respond to internal and external requests accurately and efficiently
• Handle complaint correspondence and resolve challenging communications
• Ensure work complies with regulations, procedures and policies
• Perform additional duties as required by management

Kenntnisse

Team player

Delivering Results

Regulatory & Compliance

Proactivity & Initiative

Transparency

Accuracy

Jobbeschreibung

ERGO UK Specialty Limited seeks a diligent complaints handling administrator to support regulatory compliance and customer-centric processes. You will manage workloads, investigate requests, and respond accurately while adhering to standards and policies.

Join a role that emphasises integrity, due care, and proactive problem solving in a regulated environment. You will contribute to maintaining fair treatment of customers, supporting training, and reporting to regulators where required, within a