Hybrid Complaints Resolution Specialist

Ergo-UK-Specialty-Limited; Birmingham; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

ERGO UK Specialty Limited in the United Kingdom is seeking a diligent complaints administrator to support regulatory and group requirements, ensuring customers are treated fairly and kept at the centre of ERGO's business.

You will plan workloads, investigate and respond to requests, handle complaint correspondence, and ensure all tasks follow applicable regulations and policy, with annual compliance training.

Qualifications

• Assist with complaints handling to support regulatory and group requirements.
• Demonstrate integrity and due care in handling customer information.

Responsibilities

• Plan and prioritise allocated workloads against service standards.
• Investigate and respond to internal and external requests accurately and efficiently.
• Handle complaint correspondence and resolve customer queries to effective resolution.
• Ensure all work complies with applicable regulations, procedures and policies.

Skills

Team player

Delivering results

Regulatory & Compliance

Proactivity & Initiative

Transparency

Accuracy

Job description

ERGO UK Specialty Limited in the United Kingdom is seeking a diligent complaints administrator to support regulatory and group requirements, ensuring customers are treated fairly and kept at the centre of ERGO's business.

You will plan workloads, investigate and respond to requests, handle complaint correspondence, and ensure all tasks follow applicable regulations and policy, with annual compliance training.