Asset Management System & Performance Manager

South East Water; Snodland; On-site; GBP 77,000 - 90,000; Full time

Benefits offered by this job

Stakeholder pension

Holiday entitlement 5 weeks + bank

Flexible annual leave

Volunteer days

Cycle to work

Health cash plan

Life assurance

Wellbeing benefits

Job summary

South East Water is seeking a systems and performance leader to direct Asset Management Strategy and oversee ISO55000 alignment across the organisation. You will lead two teams of AM strategists and performance analysts, shaping the AM Office insights, and ensuring robust risk and performance intelligence for board decisions.

The role requires senior stakeholder engagement with Ofwat and internal directorates, delivering the AM Transformation to ISO55000 certification by 2027 and embedding a

Qualifications

• Educated to degree level in a relevant discipline or equivalent professional accreditation.
• Professional certification in Asset Management is highly desirable.
• Expertise in Asset Management principles and ISO 55000 standards.
• Ability to translate business strategy into AM system requirements.

Responsibilities

• Lead 2 teams of AM Strategists & Performance analysts.
• Deliver AM Strategy and ISO55000 compliant AM System.
• Own Asset Risk Management Framework and performance analytics.
• Engage with Ofwat and internal stakeholders to align AM maturity.

Skills

Asset management expertise

ISO55000 knowledge

Stakeholder management

Leadership

Strategic planning

Education

Engineering / Water Management / Science degree

IAM Certificate/Diploma

Job description

Summary

This is a critical role that sets the strategic direction for asset management within the organisation and has leadership over the organisation’s AM Risk, Performance and Assurance Frameworks, to ensure our water supply assets are managed in a way that provides reliable provision of service to our customers over the long term. The role leads 2 teams of strategic planners and risk & performance analysts. The AMS team are responsible for developing our Asset Management Strategy, will lead the transformation in AM Maturity and ensure the organisation is fit for ISO55000 certification in 2027, which requires significant senior level influencing, engagement and delivery of training across all directorates. The AM Risk & Performance team provides asset & risk intelligence to support asset management decision making and investment strategy, through understanding criticality, performance trends, & Deterioration modelling. The team will also own the asset risk framework, aligning it to the Corporate Risk Register and ensuring consistency of risk management across the 3 Regions The System & Performance Manager is a core member of AMSG, and also holds the key relationship externally with Ofwat’s AM function.

Main responsibilities

• Leadership: Day to day leadership of 2 teams of 5 AM Strategists & Performance analysts. Leading the AM Transformation required to achieve ISO55000 and embedding the cultural change within the business. Accountability for the AM Office - providing insight to enable AMSG decision making. Core Member of AMSG - bringing both assessment of AM Maturity & also risk & performance intelligence to the board.
• Delivery Accountability: Responsible for the delivery of AM Strategy and ISO55000 compliant AM System, ensuring processes and capabilities are in place to deliver our AM Objectives. Ownership of the Asset Risk Management Framework, aligning it to our corporate risk register and ensuring consistency across the 3 regions with appropriate escalation routes for key risks via AMSG. This is a critical input for both operational and investment decision making. Ownership of AM Performance Framework, analysing trends in condition, deterioration and other metrics to be able to articulate current and predicted performance of our water supply assets. Ownership of the AM Assurance framework, ensuring our AM processes are fit for purpose and being adhered to across the organisation to deliver a consistent and efficient approach to our asset lifecycle activities. (This includes annual AMMA assessments and leading the ISO55000 certification & ongoing compliance to that standard),
• Engagement & Relationship Management: Lead our external AM relationship with Ofwat - vital to ensure our AM Maturity (including health metrics) & ISO55000 compliance develops in alignment with Ofwat’s expectations & requirements. Lead relationships with other internal departments at Head of Business and Manager level, especially with Regulation & Strategy to ensure ongoing alignment with corporate direction Maintain close relationship and engagement with Water Supply managers in the understanding of current asset related risks, issues and performance trends, to ensure that decisions made regarding current & future investment are grounded in operational requirements.

You'll need

• Educated to degree level in a relevant discipline (e.g., Engineering, Water Management, Science or Risk Management) or possessing equivalent professional accreditation and significant vocational experience.
• Professional certification in Asset Management (e.g., IAM Certificate/Diploma) is highly desirable to demonstrate a commitment to industry best practice.
• Expertise in Asset Management principles, standards, and best practices (e.g., ISO 55000).
• Proven ability to translate complex business strategies into AM system requirements across the whole AM lifecycle.
• Exceptional stakeholder management and influencing skills across all levels of the organisation, capable of building consensus and driving cultural change for AM system adoption.
• Skilled at translating asset risk & performance data into insights and articulating at a senior level to enable better long term decision making.
• Understanding of process level audit & assurance, to ensure the organisation remains compliant, efficient and consistent in its approach to delivering AM activities.
• Extensive experience in developing and implementing Asset Management Systems (AMS) in a regulated utility or infrastructure-based organisation.
• Experience of implementing and/ or maintaining ISO55000 certification within an infrastructure organisation.
• Proven ability to develop Asset Health Metrics and assess performance trends.
• Expert in infrastructure Risk Management, understanding the inputs, assessment and proposed mitigations.
• Preferable experience of operating at a senior level within a water infrastructure organisation.

Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities.

The nature of our business is such that the contents of any job profile are subject to change from time to time. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

What can you expect from your recruitment

It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package

£77,000 - £90,000 p.a. dependant on experience

Be you, belong and valued. Grow a career with a meaningful purpose.

We supply top-quality drinking water to 2.3 million customers in the southeast of England. Through a network of 9,000 miles of pipe, we deliver 544 million litres of water every day. It's the skill and expertise of our employees that ensures our water meets the highest standards. We make sure we can meet the needs of our customers both now and in the future.

• Come to work to be safe, valued, and trusted.
• We’ll encourage you to create and pursue new opportunities for personal growth.
• A place to be the real you, build deeper connections and enjoy a sense of belonging.
• Be invested in helping us to create a sustainable water supply for now, and in the future.