Regulatory Assistant

Gambling Commission; Birmingham; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Civil Service Pension

26 days’ holiday

Flexible working

Holiday purchase scheme

Close to Birmingham New Street

Job summary

The Gambling Commission is seeking a highly organised administrator to support the Compliance Team in Birmingham. The role involves desk-based assessments of licensees and applicants, supporting enforcement activity, and handling confidential information with care.

You will contact external parties, manage case files, and help deliver regulatory processes to deadlines, while working in a collaborative, performance-driven environment. Hybrid role with 1 day on-site weekly.

Qualifications

• Strong organisational, planning and prioritisation skills.
• Good working knowledge of Word, Excel, Outlook and using databases.
• Strong written and communication skills.
• Ability to work collaboratively with minimal supervision.

Responsibilities

• Conduct assessments to ensure licensees comply with licence conditions.
• Assess applicants to determine suitability for licensing in gambling activities.
• Provide support to colleagues handling complex compliance activities.
• Escalate non-compliance or illegal activities with clear recommendations.
• Review data to identify risk or non-compliance and gather evidence.

Skills

Organisational skills

Communication

Multitasking

Team player

Tools

Word

Excel

Outlook

Databases

Job description

Location: Hybrid working – Birmingham office 1 day per week

Contract: Fixed-term contract for 12 months for a short-term project or piece of work

Hours: Full-time (37 hours per week)

Salary: £27,000 per annum

Grade: 9

Job Req: TBC

The role:

To provide support to the regulatory teams responsible for compliance, enforcement and licensing functions of the GB Gambling regulator.

This role will include providing administrative support to the team with assessment, licence maintenance and enforcement activity.

The role will include conducting desktop reviews of key information received about individuals and businesses licensed by us and third parties linked to gambling activity or regulation.

The role will include contacting external parties via telephone, media conferencing technology and written communication.

You will need to be a highly organised individual with the ability to multitask and manage your own workload whilst working to deadlines. You will be able to quickly adapt and prioritise given the varied workload. You will need to have excellent communication skills, be a confident team player and have an eye for detail.

You will need to always safeguard confidentiality as you will have access to highly confidential and sensitive information. You will also be responsible for facilitating and supporting case teams in progressing multiple cases to the required standard and deadlines.

The team:

Working for our Compliance Team means translating regulation into action and making sure the industry understands and adheres to the legislation set out to protect the public’s interest. You will help lead the team responsible for measuring licensees against the requirements of holding a GB gambling licence, develop and contribute to raising standards initiatives, and work to ensure consumers are protected from gambling harm.

Our offer to you:

• Civil Service Pension, with 28.97% employer contribution
• 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days’ annual leave)
• Flexible working & family friendly policies, including the option of compressed hours
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture
• Recognised by the Sunday Times Best Places to Work awards 2026

Your responsibilities:

• Conducting assessment activities to ensure Licensees are compliant with the conditions of their licence.
• Conducting assessment activities to ensure applicants are suitable to be licensed for gambling activities.
• Providing support to colleagues conducting complex compliance activities.
• Escalating matters of non-compliance/illegal activities with clear recommendations.
• Reviewing data/intelligence to identify risk or non-compliance.
• Gathering evidence and making enquiries around any illegal gambling activity.
• Report writing to support decisions on regulatory/criminal cases.
• Coordinating and assisting in the delivery of regulatory and criminal cases.
• Preparing files for regulatory panels, criminal cases and Commissioner steers.
• Recording information and activities within our case management systems to the required standard and deadlines.
• Drafting and sending correspondence, reports and updates.
• Acting as a first point of contact for licensees and external stakeholders.
• Arranging and attending meetings and interviews, making notes and providing general support for internal or external meetings.
• Safeguarding confidentiality at all times due to access to highly confidential and sensitive information.
• Gaining and maintaining knowledge around our approach to regulation and having general knowledge of the Gambling Act 2005 and the licence Conditions and codes of practice applicable to our Licensees.
• Gaining and maintaining knowledge around the Commission’s policies and procedures.
• Holders of this role will be prohibited from participating in any National Lottery products or services.

What we’re looking for:

• Strong organisational, planning and prioritisation skills.
• Good working knowledge of Word, Excel, Outlook and using databases.
• Strong written and communication skills, especially an ability to review and summarise information/documents.
• Ability to work collaboratively when required but also able to progress allocated tasks with minimal supervision.

About us:

The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.