Registry Officer

Arts University Plymouth; Plymouth; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

30 days annual leave

LGPS pension

Enhanced family leave

Employee Assistance Programme

Life & Leadership Coaching

Legal Advice

Financial Coaching

Quiet spaces

Flexible Working

Cycle to work

Bus discounts

Education sector retail offers

Gym discounts

Staff discount site

Job summary

Arts University Plymouth is seeking to appoint a Registry Officer to its Registry team. The role involves supporting central academic administration with a focus on regulations, student finance, records, and course documentation.

You will handle queries from students and staff and maintain records to a high standard. Experience in higher education, particularly dealing with student finance, is advantageous.

Qualifications

• Excellent interpersonal and communication skills.
• The ability to multi-task, prioritise workloads effectively and work under pressure.
• Attention to detail with a high level of accuracy.

Responsibilities

• Dealing with student and staff queries, monitoring and maintaining academic and student records, and responding to requests for information.
• Overseeing FE bursaries (in line with DfE guidance), HE Bursaries and the HE Hardship Fund.
• Providing accurate advice and guidance to current students, prospective students, staff and external agencies.
• Liaising with the Student Loans Company regarding student registration and attendance.
• Assisting in the administration of Assessment and Award Board procedures, including Unit Assessment Boards, Progression & Award Boards, and Appeals Panels.
• Advising students and staff regarding all aspects of academic regulations and related policies and procedures.

Skills

Excellent interpersonal and comms

Multi-tasking & prioritisation

Attention to detail

Job description

Salary: Band 5 - starting salary £32,722 with annual, incremental progression up to £33,662

Hours: 37 hours / 5 days per week

Contract Type: Permanent

Arts University Plymouth is seeking to appoint a Registry Officer to its Registry team.

The Registry team supports all areas of central academic administration, with a focus on academic regulations, student finance/funding, academic records, award verification and course documentation/quality.

Day to day you will be dealing with student and staff queries, monitoring and maintaining academic and student records and responding to requests for information. This role will be heavily focused on all areas of student funding including loans, bursaries and hardship funds.

The successful candidate will need to demonstrate a strong customer focus with excellent communication skills, efficient administrative skills and the ability to work to a high level of accuracy. You will need to be adaptable to different situations and be able to use your judgement to deal with complex queries . Relevant experience in a Higher Education setting, including dealing with student finance, would be a distinct advantage.

About You:

You will have:

Excellent interpersonal and communication skills

The ability to multi-task, prioritise workloads effectively and work under pressure

Attention to detail with a high level of accuracy

About The Role:

Overseeing FE bursaries (in line with DfE guidance), HE Bursaries and the HE Hardship Fund

Providing accurate advice and guidance to current students, prospective students, staff and other external agencies

To liaise with, and provide accurate information to the Student Loans Company regarding student registration and attendance

Assisting in the administration of Assessment and Award Board procedures, including Unit Assessment Boards, Progression & Award Boards, and Appeals Panels

Advising students and staff regarding all aspects of academic regulations and the related policies and procedures

In return you’ll receive:

Holiday: 30 days annual leave per annum plus bank holidays, and discretionary efficiency closure days

Pension: Enrolment onto a generous Local Government Pension scheme subject to scheme eligibility with Additional Voluntary Contributions (AVCs)

Enhanced family leave: including enhanced maternity, adoption and paternity pay and paid carer’s leave

Access to the UK’s Leading Employee Assistance Programme including

In person or virtual counselling - enhanced to 10+ sessions

Life & Leadership Coaching

Legal Advice

Financial Coaching

Dedicated Quiet Spaces for reflection, prayer, or quiet contemplation

Flexible Working

Discounts: Additional benefits such as

Cycle to work scheme,

Discounted bus tickets

Education sector retail offers

Local gym discounts

Staff discount site with savings of up to 10% on the high street

Interviews are expected to take place on Thursday 29 October 2026.

If you are interested in the role and would like to find out more, please feel free to contact- Emma Thomas, Academic Registrar on [e-mail] .

The successful candidate will be willing to contribute to our ambitions and international profile as an innovative, sustainable and broadly inclusive arts university.

Safeguarding and Compliance

Arts University Plymouth has a strong commitment to the safeguarding & welfare of young people & vulnerable adults. All appointments are subject to a satisfactory DBS check , and you will be required to provide appropriate documentation as part of the onboarding process.

Right to Work

Applicants must have the legal right to work in the UK . We are currently unable to offer visa sponsorship. Proof of Right to Work will be required before an offer of employment is made.

Inclusivity

We celebrate equality, diversity and difference, and welcome candidates from all communities, including applications from service people and their families as part of our commitment to the Armed Forces Covenant .

Redeployees

In the event that the University has employees eligible for redeployment at the time of shortlisting, for example due to the end of a fixed term contract, these candidates may be entitled to a priority interview.