Registration Support Apprentice — Flexible Role

Liverpool City Council; Liverpool; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

27 days holiday

Flexible/Agile working

Local Government Pension Scheme

Training and progression

Health and Wellbeing

Cycle to Work

Travel Pass

Salary sacrifice car lease

Family friendly policies

Discounted Gym Memberships

Employee Volunteering Scheme

Medicash

Job summary

Liverpool City Council is offering a Registration Support Apprentice role within the Registration Service. You will assist the public with certificate applications and register life events, delivering high quality customer service at reception while supporting the ceremonies team and data entry to the family history database.

The 24‑month fixed term apprenticeship includes generous holidays (27+ days), Agile working, pension scheme, training and progression opportunities, wellbeing benefits, and

Qualifications

• Excellent customer service and communication skills.
• Ability to handle reception duties and payments.
• Attention to accuracy when copying information from registers.

Responsibilities

• Assist public with certificate applications and registration documents.
• Copy/write information from registers onto certificates for authorisation.
• Check the accuracy of searches and issue copies of certificates.
• Greet and assist customers at reception and handle incoming mail.
• Process payments (credit/debit cards, cash, cheques) and issue receipts.
• Register marriages or civil partnerships.
• Support ceremonies team administration and data entry to family history database.

Skills

Customer service

Communication

Reception duties

Job description

Liverpool City Council is offering a Registration Support Apprentice role within the Registration Service. You will assist the public with certificate applications and register life events, delivering high quality customer service at reception while supporting the ceremonies team and data entry to the family history database.

The 24‑month fixed term apprenticeship includes generous holidays (27+ days), Agile working, pension scheme, training and progression opportunities, wellbeing benefits, and