Registration Services Advisor — 12-Month Fixed Term

Essex County Council; Chelmsford; On-site; GBP 23,000 - 29,000; Full time

Job summary

Essex County Council in Chelmsford is seeking a Registration Service Advisor on a fixed-term, full-time contract for 12 months. The role handles customer enquiries by telephone or email, delivering specialist advice and excellent service to the public using the service.

With prior administration experience, you will possess strong communication and ICT skills, and be capable of adapting to change while maintaining high standards of customer care and regulatory compliance.

Qualifications

• Educated to GCSE level 2 (RQF) or equivalent by experience.
• Ability to develop knowledge and skills within the workplace.
• Experience of working in a busy administration environment.
• Excellent communication skills, both verbal and written.
• Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
• Evidence of delivering high quality customer care.
• Experience of working in a statutory environment, with evidence of embracing change and working collaboratively with partners to improve customer service.

Responsibilities

• Complete all administrative Registration duties accurately and in a timely manner in line with Handbooks for Registration Officers.
• Engage with appropriate stakeholders to define requirements and achieve quality, timely and accurate Registrations.
• Use specialist skill, knowledge, and experience to deliver effective Registration activities, and high-quality customer service.
• Work collaboratively with partners to ensure compliance with all external and internal regulation.
• Ensure compliance with all end of day accounting and stock management, weekly, monthly, and quarterly accounting, returns, and dispatch to GRO.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

Skills

Communication skills

MS Office

Customer service

Administrative experience

Adaptability to change

Teamwork

Education

GCSE or equivalent

Tools

MS Office

Job description

Essex County Council in Chelmsford is seeking a Registration Service Advisor on a fixed-term, full-time contract for 12 months. The role handles customer enquiries by telephone or email, delivering specialist advice and excellent service to the public using the service.

With prior administration experience, you will possess strong communication and ICT skills, and be capable of adapting to change while maintaining high standards of customer care and regulatory compliance.