Part-Time Customer Service Specialist – Remote Support

Essex County Counci; Chelmsford; Hybrid; GBP 12,000 - 13,000; Part time

Benefits offered by this job

Anywhere worker

Hybrid working

Job summary

Essex County Council in Chelmsford is seeking a part-time Customer Specialist for the Contact Centre. The role is an Anywhere Worker position with attendance at the office in Chelmsford one day every three weeks for training, with remote work otherwise. The part-time salary is pro rata at £12,629 per year for 18 hours per week.

You will deliver a high-quality customer experience, support less experienced staff, and work to meet SLAs while handling emails, calls and letters across ECC services.

Qualifications

• Educated to RQF Level 2 (GCSE) in Maths and English. In addition, a level 2 qualification in administration, business or customer services or equivalent, or equivalent by experience in customer service.
• Experience of providing customer service across a large organisation
• Well-developed working knowledge of Microsoft Office applications is essential (use of databases is desirable).
• Ability to work at speed and to criteria accurately.
• Ability to communicate, both verbal and written, in a manner which is easily understood.
• Ability to support a wide range of services provided by ECC.

Responsibilities

• Consistently and accurately work within customer processes and, where appropriate, suggesting areas of potential improvement
• Deliver an effective, efficient service to customers of Essex County Council, promoting a positive image through email, telephone, social media and letters.
• Provide a clear, concise and timely service to customers, to meet SLA and productivity targets
• Administer and respond to applications from residents against defined criteria to communicate outcomes.
• Ensure that customers’ enquiries are understood and resolved promptly by phone email.
• Accurately input and interpret a range of data. Follow a schedule of work within defined deadlines, highlighting issues of concern as necessary.

Job description

Essex County Council in Chelmsford is seeking a part-time Customer Specialist for the Contact Centre. The role is an Anywhere Worker position with attendance at the office in Chelmsford one day every three weeks for training, with remote work otherwise. The part-time salary is pro rata at £12,629 per year for 18 hours per week.

You will deliver a high-quality customer experience, support less experienced staff, and work to meet SLAs while handling emails, calls and letters across ECC services.