Registration Manager - LegalTechTalk

Hyve Group; Greater London; Hybrid; GBP 40,000 - 56,000; Full time

Job summary

Hyve Group, hosting LegalTechTalk, is seeking a Registration Manager to oversee the registration platform, data handling, and attendee experience across pre-show and onsite phases. You will manage the registration provider, vet ticket types, and collaborate with the Marketing and Ops teams to drive a seamless attendee journey.

Reporting to the Events team, you will analyse data, create reports, and develop processes to continuously improve the registration experience at our fast-growing legal

Qualifications

• 1–2 years’ experience in ticketing, customer service, or reservations.
• Highly organised with excellent communication and project management.
• Commercially minded and customer-focused.

Responsibilities

• Be the main contact between LegalTechTalk and the registration provider.
• Manage the inbox and respond to enquiries, coordinating with the team.
• Approve registrations and manage ticket types vetting.
• Oversee codes for sponsors, partners, staff and guests.
• Collaborate with Marketing to launch registration and the app.
• Audit data accuracy for the meetings programme and on‑site experiences.
• Create regular reports on progress and revenue.
• Oversee hotel booking platform; track attrition and costs.
• Develop attendee communications plan with Ops/Marketing.
• Manage pre-show attendee logistics (invitations, visas, accommodation, transport, accessibility).
• Create onsite registration plan, setup and deliverables.
• Onsite registration management, badge pickup, escalations, help desk, staff.
• Produce post-show analysis to drive improvements.
• Work with Operations to ensure deliverables are met.
• Develop internal processes and guidelines.
• Attend industry events to stay informed on trends.

Skills

Organised

Commercial mindset

Customer service

Communication

Project management

Tools

CRM platforms

Google Workspace

Microsoft Office

Job description

Registration Manager - LegalTechTalk now part of Hyve!

We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most.

Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix.

Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections - from one-to-one meeting programs and curated table talks to year-round engagement platforms.

Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow - working with some of the most talented people in the business.

Think that sounds good? Wait until our talent acquisition team tells you about the culture.

A bit about LegalTechTalk

Legal Tech Talk started with a simple mission: to bring the legal community together to connect, share ideas and shape the future of law.

In under three years, we’ve grown into an award-winning event and community, welcoming 5,500+ attendees, 400+ speakers and 200 sponsors at our latest event. Now, we’re building towards an even bigger 2027, with 7,000+ attendees expected from across the legal ecosystem.

At the heart of it all are the people - those driving change, asking big questions and bringing fresh perspectives to an industry full of opportunity.

A bit about you

First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go.

You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact.

Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins.

If that sounds like you, you’ll fit right in.

A bit about the role

As the event is rapidly growing, we are hiring a Registration Manager primarily responsible for the management of the registration platform, data handling, delegate relationships, and onsite registration delivery. This role will also oversee the attendee experience and collaborate closely with the Operations team to manage registration logistics pre-show and onsite. Travel to our events will be required.

As part of your job, you’ll:

• Serve as the main point of contact between LegalTechTalk and our registration provider.
• Manage the primary event inbox and respond to all enquiries in a timely manner, connecting the wider team where appropriate.
• Approve all registrations and manage our vetting process for ticket types.
• Manage registration codes for sponsors, partners, staff, guests etc.
• Collaborate with Marketing to launch registration and the event app, making updates, and testing the user experience.
• Audit registration and event app to ensure data accuracy for the delivery of the meetings programme, and on-site event experiences where registration is required.
• Create regular reports tracking progress, revenue etc., identifying and analysing trends. Making data-driven recommendations and observations to support growth.
• Oversee hotel booking platform, tracking attrition, analysing trends, and optimising costs.
• Collaborate with Ops and Marketing teams to create an attendee communications plan.
• Manage attendee logistics pre-show, including where relevant invitations, visas, accommodation, transportation, accessibility and comfort, prayer & family rooms.
• Create an onsite registration plan, including setup and ordering of deliverables.
• Onsite reg management, managing badge pick-up, 'escalations', help desk, and training temp. staff/ volunteers.
• Create post show analysis to make informed and data-based decisions to continually innovate and improve attendee registration experience.
• Work closely with the Operations team to ensure all deliverables are met.
• Develop and improve internal processes to deliver the best in practice guidelines.
• Attend industry events to stay informed on market trends and generate fresh ideas.

Here’s what we’re looking for from you:

We’re looking for someone with 1-2 years’ experience in a ticketing, customer service or reservation’s role, ideally within B2B events, media, conferences or sponsorship. You’ll be highly organised, commercially minded and confident working in a fast-paced environment, with excellent customer service, communication and project management skills.

You’ll be tech-forward and data-driven, with experience using CRM platforms, generating reports and analysing data trends, as well as being comfortable across Google and Microsoft programmes. You’ll be self-motivated, collaborative, calm under pressure and passionate about the events industry.

This is a hybrid role requiring two days per week in the office, with increased office attendance in the lead-up to the show.

This role will be based at our Legal Tech Talk offices in Victoria!