Registration Manager - LegalTechTalk

Shoptalk; Greater London; Hybride; GBP 30 000 - 42 000; Plein temps

Résumé du poste

Hyve is hiring a Registration Manager for LegalTechTalk, now part of Hyve, to oversee the registration platform, data handling, and onsite delivery. This fast-growing role collaborates with Operations, Marketing and the wider team to ensure a seamless attendee experience across pre-show and onsite phases.

You will manage registrations, vet ticket types, and produce data-driven insights while supporting travel and onsite logistics.

Qualifications

• 1–2 years' experience in a ticketing, customer service or reservations role.
• Tech-forward and data-driven, with CRM experience; proficient with Google and Microsoft tools.
• Hybrid role requiring two days per week in the office; based at Legal Tech Talk offices in Victoria.

Responsabilités

• Be the main point of contact between LegalTechTalk and the registration provider.
• Approve registrations and manage ticket types vetting.
• Collaborate with Marketing to launch registration and the event app.
• Audit registration data for accuracy to support the meetings programme.
• Create post-show analyses to drive data-based improvements.
• Manage onsite registration plan and badge operations.

Connaissances

Customer service

Communication

Project management

Organisational skills

Outils

CRM platforms

Google apps

Microsoft Office

Description du poste

Registration Manager - LegalTechTalk

Registration Manager – LegalTechTalk now part of Hyve!

A bit about us

We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most.

Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix.

Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms.

Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.

Think that sounds good? Wait until our talent acquisition team tells you about the culture.

A bit about LegalTechTalk

Legal Tech Talk started with a simple mission: to bring the legal community together to connect, share ideas and shape the future of law.

In under three years, we’ve grown into an award-winning event and community, welcoming 5,500+ attendees, 400+ speakers and 200 sponsors at our latest event. Now, we’re building towards an even bigger 2027, with 7,000+ attendees expected from across the legal ecosystem.

At the heart of it all are the people – those driving change, asking big questions and bringing fresh perspectives to an industry full of opportunity

A bit about you

First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go.

You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact.

Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins.

If that sounds like you, you’ll fit right in.

A bit about the role

As the event is rapidly growing, we are hiring a Registration Manager primarily responsible for the management of the registration platform, data handling, delegate relationships, and onsite registration delivery. This role will also oversee the attendee experience and collaborate closely with the Operations team to manage registration logistics pre-show and onsite. Travel to our events will be required.

As part of your job, you’ll:

• Serve as the main point of contact between LegalTechTalk and our registration provider.
• Manage the primary event inbox and respond to all enquiries in a timely manner, connecting the wider team where appropriate.
• Approve all registrations and manage our vetting process for ticket types.
• Manage registration codes for sponsors, partners, staff, guests etc.
• Collaborate with Marketing to launch registration and the event app, making updates, and testing the user experience.
• Audit registration and event app to ensure data accuracy for the delivery of the meetings programme, and on-site event experiences where registration is required.
• Create regular reports tracking progress, revenue etc., identifying and analysing trends. Making data-driven recommendations and observations to support growth.
• Oversee hotel booking platform, tracking attrition, analysing trends, and optimising costs.
• Collaborate with Ops and Marketing teams to create an attendee communications plan.
• Manage attendee logistics pre-show, including where relevant invitations, visas, accommodation, transportation, accessibility and comfort, prayer & family rooms.
• Create an onsite registration plan, including setup and ordering of deliverables.
• Onsite reg management, managing badge pick-up, 'escalations', help desk, and training temp. staff/ volunteers.
• Create post show analysis to make informed and data-based decisions to continually innovate and improve attendee registration experience.
• Work closely with the Operations team to ensure all deliverables are met.
• Develop and improve internal processes to deliver the best in practice guidelines.
• Attend industry events to stay informed on market trends and generate fresh ideas.

Here’s what we’re looking for from you:

We’re looking for someone with 1–2 years’ experience in a ticketing, customer service or reservation’s role, ideally within B2B events, media, conferences or sponsorship. You’ll be highly organised, commercially minded and confident working in a fast-paced environment, with excellent customer service, communication and project management skills.

You’ll be tech-forward and data-driven, with experience using CRM platforms, generating reports and analysing data trends, as well as being comfortable across Google and Microsoft programmes. You’ll be self-motivated, collaborative, calm under pressure and passionate about the events industry.

This is a hybrid role requiring two days per week in the office, with increased office attendance in the lead-up to the show.

This role will be based at our Legal Tech Talk offices in Victoria!