Registration Executive

relx; Richmond; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Shared parental leave

Study assistance

Sabbaticals

Job summary

RX Global is seeking a Registration Executive to support end-to-end registration operations for our events, from setup to on-site execution. You will collaborate with event teams and external partners to ensure a smooth attendee experience and maintain high service standards.

In this role, you will coordinate budgets, oversee registration equipment, manage queues, monitor performance, and drive continuous improvement in registration processes while delivering excellent customer experiences.

Qualifications

• Experience supporting event registration operations or event administration.
• Ability to coordinate multiple stakeholders including internal teams and external vendors.
• Strong organisational skills with attention to detail and accurate record keeping.
• Experience tracking budgets and maintaining reporting documentation.
• Ability to identify and resolve operational and technical issues in a timely manner.
• Strong communication and collaboration skills.
• Commitment to delivering excellent customer experiences.
• Continuous improvement mindset with a focus on quality and efficiency.

Responsibilities

• Collaborate with the Registration Manager and event teams in planning and executing the event registration process.
• Coordinate with external vendors to ensure timely and effective delivery of registration services.
• Provide support for onsite customer experience activities, ensuring a smooth and enjoyable event attendance process for all participants.
• Oversee the setup and operational efficiency of registration-related equipment onsite, solving any technical issues swiftly to minimize disruptions.
• Assist in managing queues and crowd flow to ensure a streamlined registration process for event attendees.
• Track registration costs for each event, maintaining detailed budget reports and striving for cost-efficiency without compromising service quality.
• Implement and maintain high standards of quality control within all registration operational processes and reporting, continually seeking improvements.
• Set up and manage the entire lifecycle of the registration process, guaranteeing all tracking documents are meticulously maintained and up-to-date.

Skills

Event registration

Stakeholder coordination

Budget tracking

Customer service

Communication skills

Attention to detail

Problem solving

Continuous improvement

Job description

About our Team

RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.

About the Role

As a Registration Executive, you will support the end-to-end delivery of event registration operations, helping to create a seamless experience for attendees from registration setup through to onsite event execution. You will work closely with event teams and external partners to coordinate processes, monitor performance, and ensure high standards of operational excellence and customer service are maintained.

Responsibilities

• Collaborate with the Registration Manager and event teams in planning and executing the event registration process.


• Coordinate with external vendors to ensure timely and effective delivery of registration services.


• Provide support for onsite customer experience activities, ensuring a smooth and enjoyable event attendance process for all participants.


• Oversee the setup and operational efficiency of registration-related equipment onsite, solving any technical issues swiftly to minimize disruptions.


• Assist in managing queues and crowd flow to ensure a streamlined registration process for event attendees.


• Track registration costs for each event, maintaining detailed budget reports and striving for cost-efficiency without compromising service quality.


• Implement and maintain high standards of quality control within all registration operational processes and reporting, continually seeking improvements.


• Set up and manage the entire lifecycle of the registration process, guaranteeing all tracking documents are meticulously maintained and up-to-date.

Requirements

• Experience supporting event registration operations or event administration.


• Ability to coordinate multiple stakeholders including internal teams and external vendors.


• Strong organisational skills with attention to detail and accurate record keeping.


• Experience tracking budgets and maintaining reporting documentation.


• Ability to identify and resolve operational and technical issues in a timely manner.


• Strong communication and collaboration skills.


• Commitment to delivering excellent customer experiences.


• Continuous improvement mindset with a focus on quality and efficiency.

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation.

We offer an appealing working prospect for our people.

• shared parental leave


• study assistance


• sabbaticals

We are delighted to offer country specific benefits.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com.

We know your well-being and happiness are key to a long and successful career.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights .