Registered Service Manager

Creative Support; Reading; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

probationary bonus

pension contributions

33 days Annual Leave

company paid enhanced DBS

Job summary

Creative Support seeks a Service Manager to oversee a portfolio of five supported living services across Oxford and Reading. You will spend time in Oxford three days a week, with oversight of Reading services, including a new Reading service mobilised in July 2026.

You will lead on mobilising the new service, maintain quality and regulatory compliance, and build strong relationships with families, staff, and commissioners while driving expansion of high-quality supported living.

Qualifications

• Provide strong operational oversight across multiple services.
• Support and develop staff teams.
• Maintain compliance and quality standards.
• Mobilise and commission new services.
• Build relationships with stakeholders, families and commissioners.
• Dynamic environment with opportunity to lead service expansion.

Responsibilities

• Oversee five services across Oxford and Reading.
• Mobilise new Reading service and ensure smooth launch.
• Monitor service performance and compliance.
• Lead on staff development and quality assurance.
• Engage with commissioners and families to ensure needs are met.

Skills

Operational leadership

Staff development

Quality compliance

Service mobilisation

Stakeholder relationships

Job description

Up to £40,267 per annum

Oxford and Reading

Full-Time

We are seeking an experienced and motivated Service Manager to oversee a portfolio of supported living services across Oxford and Reading, supporting individuals with learning disabilities, mental health needs and complex needs.

You will have operational responsibility for a supported living service in Oxford that supports a diverse group of clients, two individuals within this service are currently regulated. You will also oversee four small supported living services in Reading, none of which are currently regulated.

In addition, an exciting new service in Reading was commissioned in July 2026. This presents a fantastic opportunity to lead the mobilisation process, shape the service from the ground up, and oversee its successful launch and ongoing operation.

About The Services

• All five services in Reading are located in close proximity, with three situated next door to one another.
• The portfolio currently delivers approximately 800 commissioned hours per week.
• Your time will be shared across both locations, with an expected presence in Oxford three days per week, and oversight across Reading services alongside this.

What We’re Looking For

We are looking for a confident leader who can:

• Provide strong operational oversight across multiple services
• Support and develop staff teams
• Maintain compliance and quality standards
• Successfully mobilise and commission new services
• Build positive relationships with stakeholders, families, and commissioners
• This is an excellent opportunity for a proactive manager who thrives in a dynamic environment and wants to play a key role in developing and expanding high-quality supported living services.

Vacancy Reference Number: 93427

Benefits of working with Creative Support

include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications.

We can only accept applications from candidates who are located in and eligible to work within the UK- this post will not be open to Sponsorship under the UKVI scheme.