Registered Service Manager

JNHG; Nuneaton; On-site; GBP 40,000 - 48,000; Full time

Job summary

JNHG is seeking a dedicated Registered Supported Accommodation Manager to lead a brand‑new service in Nuneaton for young people aged 16–18. As the founding manager, you will shape culture, build a team, and establish an outstanding service from day one.

You will drive day‑to‑day operations, uphold the 2023 England regulations and quality standards, supervise staff, develop person‑centred plans, monitor safeguarding, and collaborate with local authorities to secure positive outcomes.

Qualifications

• Level 5 Diploma in Leadership and Management for Residential Childcare or Ofsted-accepted equivalent.
• Minimum 1 year of management experience in supported accommodation or similar regulated setting.
• Minimum 2 years’ experience with vulnerable young people aged 16–18 or in related services.
• Strong knowledge of the Supported Accommodation (England) Regulations 2023 and Quality Standards.
• Solid safeguarding knowledge and trauma-informed practice.

Responsibilities

• Oversee day-to-day operations of the service and ensure regulatory compliance.
• Lead quality assurance, audits, and continuous improvement initiatives.
• Monitor safeguarding, incidents, complaints, and outcomes for young people.
• Develop and supervise person-centred support plans promoting independence and education.
• Lead staff recruitment, induction, supervision, appraisal, and development.
• Maintain relationships with local authorities, social workers, education providers, and partner agencies.

Skills

Leadership

Communication

People management

Safeguarding

Strategic planning

Partnership development

Education

Level 5 Diploma in Leadership and Management for Residential Childcare

Job description

We are seeking a dedicated and compassionate Registered Supported Accommodation Manager for our beautifully furnished brand‑new Supported Accommodation service for young people aged 16‑18 based in Nuneaton. This is a rare and exciting opportunity to be at the very start of something special. As the founding Registered Manager, you will have the chance to shape the culture, values, and success of a completely new service before it opens its doors, build a team around your vision, and create an outstanding service from day one.

Responsibilities

• Manage the day‑to‑day operations of the supported accommodation service, ensuring compliance with the Supported Accommodation (England) Regulations 2023 and the Supported Accommodation Quality Standards.
• Lead quality assurance and continuous improvement processes, including internal audits, action plans, quality monitoring, and preparation for Ofsted inspections.
• Ensure the service consistently meets the four Supported Accommodation Quality Standards.
• Monitor safeguarding concerns, incidents, complaints, compliments, key performance indicators, and outcomes for young people.
• Develop and oversee person‑centred support plans that promote independence, emotional wellbeing, education, employment, training, life skills, and successful transitions into adulthood.
• Ensure young people are supported to develop practical independent living skills including budgeting, cooking, tenancy readiness, health management, education, employment, and positive relationships.
• Manage staff recruitment, induction, supervision, appraisal, performance, and professional development in line with safer recruitment practices and organisational policy.
• Ensure staffing levels, mandatory training, and evidence‑informed practice support high‑quality support delivery.
• Maintain effective communication with local authorities, social workers, personal advisers, families (where appropriate), education providers, healthcare professionals, and partner agencies to promote positive outcomes.
• Monitor and review young people’s progress, adapting support plans to reflect changing needs and aspirations.
• Ensure safeguarding procedures are fully implemented and promote a safe, supportive, and empowering environment for all young people.
• Maintain accurate records, reports, and administrative systems in accordance with regulatory requirements.
• Represent the service professionally in multi‑agency meetings, commissioning meetings, placement reviews, and Ofsted inspections, building strong relationships with local authorities and commissioning partners while upholding organisational values and professional standards.

Essential Requirements

• Level 5 Diploma in Leadership and Management for Residential Childcare, Leadership and Management, or another qualification accepted by Ofsted for the registration of a Supported Accommodation Manager.
• Minimum of 1 year’s management experience within supported accommodation, residential childcare, leaving care, housing support, or a similar regulated setting.
• Minimum of 2 years’ experience working with vulnerable young people aged 16‑18 or within children’s social care, supported accommodation, residential care, leaving care, or semi‑independent services.
• Strong knowledge of the Supported Accommodation (England) Regulations 2023, Supported Accommodation Quality Standards, and safeguarding legislation.
• Sound understanding of adolescent development, trauma‑informed practice, contextual safeguarding, and supporting young people to develop independence.
• Excellent leadership skills with the ability to inspire, motivate, and develop a high‑performing team.
• Exceptional communication skills, both verbal and written.
• Commitment to continuous professional development and reflective practice.
• A thorough understanding of safeguarding legislation, risk management, and partnership working.
• Full UK driving licence (desirable).

We welcome applications from individuals who are passionate about making a positive impact on the lives of young people preparing for adulthood and who are excited by the opportunity to build, lead, and develop a brand‑new supported accommodation service from the ground up.