Registered Service Manager

Compass Associates; Lowestoft; On-site; GBP 44,000 - 47,000; Full time

Job summary

Compass Associates is seeking a Registered Service Manager for an adult supported living service in Lowestoft. The role leads a large, bedded service with a fully staffed team, overseeing day-to-day operations and ensuring high-quality, person-centred support for adults with physical disabilities and acquired brain injuries.

The successful candidate will drive service quality, regulatory compliance, and collaborative leadership across three services, with on-site presence and an 1 in 8 on-call

Qualifications

• Proven management experience in mental health or wider social care services.
• Level 5 Diploma (or eligible) in Health and Social Care management.
• Solid track record of regulated services with safeguarding and quality standards.
• Excellent communication and interpersonal skills with staff, managers, and external professionals.
• Strong organisational and problem-solving abilities to balance priorities across three services.

Responsibilities

• Provide operational leadership with high-quality, person-centred support.
• Ensure service delivery meets standards, regulatory requirements, and contractual obligations.
• Lead, support, and develop staff teams to foster a positive culture.
• Plan, coordinate, and implement service improvements using best practice.
• Act as primary on-site contact and participate in on-call rota.

Skills

Management experience

Interpersonal skills

Organisational skills

Problem solving

Education

Level 5 Diploma in Health and Social Care management

Job description

Job Title: Registered Service Manager - Adult Service - Supported Living

Salary: £44,471 - £46,694

Hours: Full-time (37.5 hours per week)

Location: Lowestoft/East Suffolk

This position does not offer sponsorship. We are unable to accept applications from individuals who require a visa to work in the UK.

Overview

A well-established supported housing provider is seeking an experienced Registered Service Manager to lead a specialist supported living service working with adults who have physical disabilities and acquired brain injuries.

This is a hands-on, visible leadership role suited to a confident social care manager with experience in a supported living environments. You will have day-to-day responsibility for a large bedded service supported by a fully staffed team

This position is particularly well suited to an established Deputy Manager or Registered Manager who is confident working with physical disabilities and acquired brain injuries and is ready to step into full service accountability.

Key Responsibilities

The successful candidate will be responsible for:

• Operational Leadership: Providing clear operational oversight and leadership, ensuring high-quality, person-centred support that meets the diverse needs of all service users.
• Quality & Compliance: Working closely with the Area Service Manager to ensure all service delivery meets standards, regulatory requirements, internal quality frameworks, and contractual obligations.
• Team Management & Development: Leading, supporting, and developing staff teams, fostering a positive, stable, and communicative culture that promotes retention and professional growth.
• Service Improvement: Planning, coordinating, and implementing service enhancements, drawing on best practice to maintain well-run, safe, and fully compliant services.
• Stakeholder Engagement: Acting as the primary on-site contact for the service, building robust relationships with internal colleagues, external partners, and representing the organisation professionally.
• Site Presence & On-Call: Working primarily on-site and participating in a shared on-call rota (currently approximately 1 in 8).

Candidate Profile

We are looking for a proactive, resilient, and solution-oriented manager who meets the following criteria:

Essential Requirements

• Management Experience: Proven experience as a Manager or Local Service Manager within mental health or wider social care services.
• Qualification: Level 5 Diploma (or equivalent) in Health and Social Care management, or a clear commitment and eligibility to achieve this qualification.
• Compliance Track Record: Solid track record of successfully managing regulated services in line with quality standards, safeguarding requirements, and regulatory expectations.
• Interpersonal Skills: Excellent communication and interpersonal skills to build and maintain strong relationships with staff teams, senior managers, regional leaders, and external professionals.
• Resilience & Organisation: Strong organisational and problem-solving abilities, coupled with the resilience required to balance competing priorities across three services in a fast-paced environment.

What’s on Offer: Benefits and Progression

• Structured Support: A collaborative and supportive leadership structure, including your Area Service Manager and local management peers, all committed to your professional success and wellbeing.
• Diverse Portfolio: Opportunity to lead and shape a niche mental health supported living service, supporting people with complex needs and housing vulnerability.
• Professional Development: Access to a structured induction, fully funded qualifications such as the Level 5 Diploma, and wider learning and development opportunities to support ongoing professional growth.
• Career Pathway: A role offering significant responsibility and visibility, with clear progression routes within a respected, charity-based provider.
• Work-Life Balance: Flexibility around core hours