Registered Manager

Creative Support Ltd; Witham; On-site; GBP 42,000 - 54,000; Full time

Job summary

Creative Support Ltd is seeking a proactive Registered Manager to lead the operational management of a specialist registered care home in Witham, Essex. The role focuses on delivering person-centred care, meeting CQC and contract requirements, and monitoring quality and performance across the service.

You will oversee staffing, contracts, incident management, and property management, ensuring high standards of care and customer service for residents with learning and/or physical disabilities.

Responsibilities

• Recruit and deploy staff matched to service users' needs
• Manage staff to meet service users' needs and ensure coverage
• Ensure continuous, reliable, and consistent service delivery
• Oversee performance management and staff development
• Ensure compliance with CQC and commissioner standards
• Manage contracts and achieve planned outcomes
• Prevent and manage incidents effectively
• Provide staff supervision, coaching, and training
• Build a collaborative team and deliver excellent customer care
• Oversee repairs and property management reporting

Job description

We are seeking a proactive and professional Registered Manager to lead the operational management of a specialist registered care home located in Witham, Essex. The service has been developed to meet the needs of people who have a learning disability and/or physical disability support needs, including mobility issues, epilepsy and dysphagia. The service supports 18 people in three detached bungalows. The accommodation has been carefully designed to meet the 24-hour needs of individuals with a range of needs and special requirements. As the Registered Manager you will ensure that the service remains of the highest quality, meeting all CQC and contract requirements and that this is demonstrated through comprehensive quality and contract monitoring processes. You will ensure that the care and support delivered is truly person centred and provided in accordance with agreed care plans.

Your role will include responsibility for:

• Recruitment and selection of staff matched to needs of service users
• Management and deployment of staff to meet the needs of service users
• Ensuring continuous, reliable and consistent service delivery at all times
• Performance management
• Compliance with CQC & commissioner expectations and standards
• Contract management and achievement of planned outcomes
• Effective prevention and management of incidents
• Staff support, supervision, coaching and training
• Team building and management
• Excellent customer care to all stakeholders
• Prompt reporting of repairs and property management issues