Registered Manager

Riverside; Birmingham; On-site; GBP 42,000 - 45,000; Full time

Job summary

Riverside is seeking a Registered Manager to oversee operational management and quality assurance of our Extra Care Services in Birmingham. This role involves leading the team, ensuring compliance with CQC regulations, and improving service delivery for customers. Candidates should have experience in managing care services, along with strong communication and leadership skills.

Benefits

Competitive pay & generous pension

28 days holidays plus bank holidays

Flexible working options

Investment in learning and personal development

Qualifications

• Experience managing services for older people, mental health, or learning difficulties.
• Two years in a leadership or managerial role within a registered setting.
• Ability to prioritize tasks effectively.

Responsibilities

• Oversee operational management and leadership of Extra Care Service.
• Ensure delivery of services meets CQC regulatory requirements.
• Lead the team to provide a person-centred service.

Skills

Management

Communication

Teamwork

CQC Regulations

IT Skills

Education

Level 5 Diploma in Leadership for Health & Social Care

Job description

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Job Description

Job Title: Registered Manager

Contract Type: Permanent

Salary: £42,802.07 per annum (£44,208.22 is achieved after 18 months successful performance in the role)

Working Hours: 37.5 hours per week

Working Pattern: Monday - Friday

Location: Ash Grove, Birmingham

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Registered Manager

As a Registered Manager you will hold a registration with the CQC and oversee the operational management and leadership of our Extra Care Service and some hybrid support to a nearby services, as required. You will ensure the performance, quality assurance and continuous improvement of services, working towards our aims of revitalising neighbourhoods and transforming lives, by promoting the health, independence and wellbeing of people who use services.

You will oversee the delivery of a safe, caring, compassionate and outstanding service that meets CQC regulatory requirements. We are looking for candidates who are experienced in managing CQC regulated services, with experience of extra care. Experience of housing is desirable but not essential.

The successful candidate will work flexible Monday to Friday, with some requirement to work weekends in response to service needs. As a leader, you will be passion we are looking for a passionate, innovate, professional and a real team player.

About You

We are looking for someone with:

• Experience of managing a service for the required customers group (older people, mental health, learning difficulties)
• Experience of communicating objectives and managing performance targets to achieve the desired expectations
• Ability to identify, plan and priorities tasks effectively
• A team player with a caring, empathic, supportive and flexible with a resilient can-do attitude
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvement
  
  

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
  
  

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered

Role Profile

As the CQC Registered Manager, you will provide motivational leadership across a defined service area to empower and engage your team. You will oversee the delivery of a safe, caring, compassionate and outstanding service that meets CQC regulatory requirements. You will also be responsible for ensuring the service meets the highest operational standards and agreed performance targets enabling customers to thrive and lead fulfilled and dignified lives.

Role Requires You To

Lead the team:

• Line manage a team and create a safe environment where colleagues can talk openly and honestly.
• Clearly communicate expectations and performance targets for each service.
• Hold regular ‘one-to-one’ sessions to reflect on achievements, performance and support individual personal wellbeing.
• Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential.
• Facilitate regular team meetings to update and empower your team to share ideas and best practice.
• Embrace reflective practice techniques so the team can learn from their experiences.
• Recognise, praise and acknowledge achievements of colleagues and team.
• Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives.
• Recruit great people, identifying succession opportunities and developing colleagues to reach their full potential.
• Ensure the service is effectively resourced and planned to deliver a colleague rota that covers all shifts effectively.
• Devise, plan and deliver a comprehensive induction and continuous development plans for your team.
• Lead your team to provide a person-centred, service for customers in line with CQC standards - putting customers at the heart of everything we do so that they can lead independent, dignified and fulfilling lives.
  
  

Manage the service: You will be the CQC registered manager of the service ensuring it meets regulatory and contractual requirements by:

• Ensuring customers and colleagues are safe by consistently following Riverside’s Policy and Procedure framework at all times e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling
• Making sure that services maintain and record customer information on Riverside and relevant external IT systems, ensuring information is clear, accurate and strengths-based.
• Producing reports, financial information and other written documentation to support contract development and delivery, as required.
• Ensuring compliance with health & safety legislation and other regulatory obligations, assessing risk, putting in control measures and reporting risks.
• Taking overall responsibility for the housing management service within the area, working with asset and compliance colleagues to ensure properties are safe and that voids and repairs are managed appropriately.
• Leading the referral process to ensure that it is efficient and effective for customers and the purchasing authority.
• Ensuring rental income meets targets.
• Making sure a comprehensive tenancy sustainment service is available to all customers.
• Formulating, forecasting and managing budgets to ensure efficient use of resources.
• Making sure that the service works as part of internal and external multidisciplinary teams.
  
  

Strategy and development of services: Implement and maintain an effective quality assurance programme to promote best practice and continuous improvement.

• Contribute to the delivery of the Corporate Plan, ensuring corporate objectives are delivered in your area.
• Adapt the service appropriately to meet changing customer demand and needs.
• Implement and deliver a service review process to ensure continuous improvement.
• Ensure customers’ views are included in the development and delivery of services, by promoting the highest levels of customer consultation, communication and co-production.
• Build positive relationships with all key stakeholders by attending forums, groups and networking events to promote and position Riverside as the preferred provider in the area.
• Enrich our communities with activities, encouraging customers to embrace these opportunities.
• Participate in strategic planning and service development to ensure the improvement and growth of our services.
  
  

Other Information

• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
• Deputise for other managers and be part of an “on-call” rota.
• Travel to different properties within the defined area as and when required.
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
• Deliver your role in line with Riverside company values – “Our Riverside Way”.
• Participate in team meetings, attend regular supervisions and reflective practice sessions.
• From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager.
  
  

Essential

Knowledge, Skills and Experience

• Experience of managing a service for the required customers group (older people, mental health, learning difficulties).
• Experience of communicating objectives and managing performance targets to achieve the desired expectations.
• Ability to identify, plan and priorities tasks effectively.
• Be a team player with a caring, empathic, supportive and flexible with a resilient can-do attitude.
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements.
• Meets the requirements of The Care Quality Commissions to act as a Registered Manager. Two years’ experience in a leadership or manager role within a registered setting.
• Experience of working with and managing a service for the customer group.
  
  

Desirable

• Level 5 Diploma in Leadership for Health & Social Care (Adults)
• Experience of being a CQC Registered Manager.
• Recognised formal care, support or housing qualification.
  
  

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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