Registered Care Manager

Search; Haywards Heath; On-site; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Search is seeking an experienced Registered Manager to lead our domiciliary care service in Haywards Heath. You will drive safe, high-quality person-centred care, build strong relationships with clients and staff, and shape service growth.

The role offers a base salary of £40,000-£42,000 per year plus a strong performance bonus; previous managers have achieved five-figure annual bonuses. You will lead from the front and ensure excellence across operations.

Responsibilities

• Lead the day-to-day operation of the domiciliary care service.
• Lead, motivate, develop, and support the office and care teams.
• Create a positive, accountable, and supportive working culture.
• Ensure excellent communication across the service.
• Set clear expectations and drive high standards of care.
• Maintain full compliance with CQC Fundamental Standards and company policies.
• Lead the service through CQC inspections and regulatory reviews.
• Develop and implement action plans where required.
• Take ownership of the quality of care delivered across the service.
• Complete audits, spot checks, quality assurance visits, and client reviews.
• Investigate complaints, incidents, and safeguarding concerns thoroughly.
• Drive a culture of continuous improvement and outstanding outcomes.
• Ensure client assessments and care plans are high-quality and person-centred.
• Monitor client satisfaction and act quickly on feedback.

Job description

Registered Manager - Domiciliary Care

Haywards Heath, West Sussex | £40,000-£42,000 Base Salary + Strong Performance Bonus

Reports to: Director / Managing Director
Location: Haywards Heath, West Sussex
Salary: £40,000-£42,000 per annum + attractive performance-related bonus

Lead. Grow. Make a Difference.

Are you an experienced Registered Manager or Deputy Manager ready to take the next step in your career?

We are looking for an ambitious, compassionate, and commercially minded Registered Manager to lead our domiciliary care service in Haywards Heath.

This is an exciting opportunity for someone who wants more than simply managing a service. You will have the opportunity to shape the culture, develop the team, drive quality, build strong local relationships, and play a key role in growing the service.

Alongside a competitive £40,000-£42,000 base salary, the role offers a strong performance-related bonus scheme. Our bonus structure is designed to genuinely reward success, with previous Registered Managers achieving five-figure annual bonuses.

If you are passionate about delivering outstanding care and have the leadership skills and ambition to grow a successful service, this could be an excellent opportunity for you.

The Role

As Registered Manager, you will have overall responsibility for the safe, effective, compliant, and high-quality operation of the domiciliary care service.

You will lead from the front, ensuring clients receive exceptional, person-centred care while creating a positive, professional environment where staff can thrive.

You will be responsible for:

Leadership & Service Management

• Lead the day-to-day operation of the domiciliary care service.
• Lead, motivate, develop, and support the office and care teams.
• Create a positive, accountable, and supportive working culture.
• Ensure excellent communication across the service.
• Set clear expectations and lead the team towards high standards of performance and care.

CQC & Regulatory Compliance

• Maintain full compliance with CQC Fundamental Standards, legislation, and company policies.
• Ensure all registration and regulatory requirements are maintained.
• Lead the service through CQC inspections and regulatory reviews.
• Develop and implement action plans where required.
• Ensure policies, procedures, records, and systems remain current and effective.

Quality & Continuous Improvement

• Take ownership of the quality of care delivered across the service.
• Complete and oversee audits, spot checks, quality assurance visits, and client reviews.
• Monitor outcomes and identify opportunities for improvement.
• Investigate complaints, incidents, and safeguarding concerns thoroughly and professionally.
• Drive a culture of continuous improvement and strive for outstanding outcomes.

Client Care

• Ensure clients receive comprehensive assessments and high-quality, person-centred care plans.
• Ensure care is delivered with dignity, respect, compassion, choice, and independence at its heart.
• Monitor client satisfaction and act quickly on feedback or concerns.
• Build strong relationships with clients, families, and professionals involved in their care.

Recruitment & People Management

• Recruit, interview, and select high-quality care professionals.
• Oversee staff induction, training, supervision, competency assessments, and appraisals.
• Maintain high standards of staff performance and conduct.
• Manage absence, disciplinary, and grievance processes appropriately.
• Ensure mandatory training and competencies remain fully up to date.
• Develop and retain a motivated, capable care team.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.