Regional Workshop Manager

Serco Limited; King's Lynn; On-site; GBP 51,000 - 62,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme up to 6%

Internal courses & apprenticeships

Wellbeing support & virtual GP

Discounts with retailers

Volunteer day & Payroll Giving

Job summary

Serco Limited is seeking a Regional Workshop Manager to lead maintenance workshops across our UK fleet operations. You will drive safety, compliance and performance to ensure vehicles remain reliable and available for essential services.

In this regional role covering the East and South East of England, you will shape workshop strategies, manage budgets, coach teams including apprentices, and collaborate with customers and suppliers to maximise service quality and minimise downtime.

Qualifications

• Qualified HGV technician with extensive fleet workshop management experience.
• Experience managing fleet maintenance teams and large vehicle fleets.
• Strong knowledge of health and safety requirements in workshop environments.
• Proven ability to engage with customers, stakeholders and senior leaders.
• Strategic thinker with commercial awareness and hands-on problem solving.
• Experience leading change and delivering results through multiple teams.

Responsibilities

• Lead development and management of maintenance workshops across UK fleet operations.
• Develop and implement workshop strategies and plans.
• Ensure compliance with maintenance, operational, legal, health and safety requirements.
• Manage performance via audits, KPIs and continuous improvement.
• Build relationships with customers, stakeholders and external providers to maximise service quality.
• Recruit, develop and support workshop colleagues including apprentices.
• Monitor budgets and drive cost efficiencies.

Skills

Fleet workshop management

Health and safety knowledge

Customer relationship building

Strategic thinking

Change leadership

Education

HGV motor vehicle technician qualification

Job description

Location: Regional role covering the East and South East of England.

Salary: £56,512.50 per annum plus excellent benefits

Schedule: Full-time, Monday to Friday, 37.5 hours per week

Ready to impact a better future?

As a Regional Workshop Manager in our Fleet Operations team, you'll lead the development, performance and continuous improvement of maintenance workshops across our UK fleet operations. Your work will help ensure vehicles remain safe, compliant and operational, supporting essential services that our customers and communities rely on every day.

This is a role with real scope to drive positive impact. You'll influence strategy, champion innovation, develop talented teams and create impactful solutions that improve efficiency, safety and service delivery. By ensuring our fleet maintenance operations perform to the highest standards, you'll help build trust with customers while supporting sustainable growth and a better future.

What you'll do as a Regional Workshop Manager

• Lead the direction, development and management of maintenance workshops across UK fleet operations.
• Develop and implement workshop strategies and plans aligned with business objectives and growth ambitions.
• Ensure compliance with all maintenance, operational, legal, health and safety requirements.
• Manage workshop performance through audits, reporting, key performance indicators (KPIs) and continuous improvement initiatives.
• Build strong relationships with customers, stakeholders and external maintenance providers to maximise service quality and minimise vehicle downtime.
• Recruit, develop and support workshop colleagues, including apprenticeship and talent development programmes.
• Monitor budgets, drive cost efficiencies and identify opportunities for innovation and operational excellence.

Does this sound like you?

• Qualified Heavy Goods Vehicle (HGV) Motor Vehicle Technician with significant fleet workshop management experience.
• Proven experience managing fleet maintenance teams and maintaining large vehicle fleets.
• Strong knowledge of health and safety requirements within workshop environments and a commitment to employee wellbeing.
• An influential relationship builder who can engage effectively with customers, stakeholders and senior leaders.
• A strategic thinker who combines commercial awareness with a practical, hands‑on approach to problem‑solving.
• Demonstrable experience leading change, driving improvement and delivering results through multiple teams.

What we offer

• 25 days' holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.