Regional VP, UK & Europe – Expansion & Retention

Certinia; Harrogate; Hybrid; GBP 150,000 - 210,000; Full time

Job summary

Certinia, a leader in PSA and CS solutions, seeks a Regional Vice President to lead our Customer Account Team across the UK and Europe. The role concentrates on retaining, nurturing and expanding the existing client base rather than pursuing new logos.

You will drive Net Revenue Retention, secure renewals, manage contract negotiations, and identify cross-sell opportunities within our established accounts. A strong SaaS sales background is essential.

Qualifications

• 7+ years proven experience in leading revenue-generating sales teams across UK and Europe.
• Track record of meeting and exceeding revenue and profit goals in SaaS.
• Experience selling applications at national, regional and local levels.

Responsibilities

• Lead a team of Customer Account Executives to hit retention, renewal and expansion targets.
• Maintain accurate pipeline forecasting and report performance to executive leadership.
• Collaborate with Customer Success, Product and Support to resolve client friction and relay product feedback.
• Own the team's Net Revenue Retention and manage renewal strategies.
• Expand partnerships and ecosystem with system integrators to build revenue streams.

Skills

Sales leadership

NRR focus

Forecasting

Cross-functional collaboration

Negotiation

Education

Bachelor's or Master's degree

Tools

CRM (Salesforce)

Job description

Certinia, a leader in PSA and CS solutions, seeks a Regional Vice President to lead our Customer Account Team across the UK and Europe. The role concentrates on retaining, nurturing and expanding the existing client base rather than pursuing new logos.

You will drive Net Revenue Retention, secure renewals, manage contract negotiations, and identify cross-sell opportunities within our established accounts. A strong SaaS sales background is essential.